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【2023节能宣传周时间】2023节能宣传周和全国低碳日活动方案
2023-03-15
2023-07-05
更新时间:2023-10-30 10:33:08 发布时间:24小时内 作者:文/会员上传 下载docx
2023-03-20
2023-06-29
2023-03-22
【2023节能宣传周时间】2023节能宣传周和全国低碳日活动方案
2023-03-15
2023-07-05
打电话礼仪对话案例
一、案例:
1.打电话的人找的是你自己
A: Is Daisy there?
Daisy 在吗?
B: This is she.
我就是。
(注: 男的用“This is he.” 下同,不再解释)
举一反三:
You’re speaking/talking to her.
你正在跟她说话。
This is Daisy.
我就是Daisy。
That’s me.
我就是。
2.打电话的.人要找的人不在
A: May I speak to Mr. Gates?
请问Gates 先生在吗?
B: He’s not here right now.
他现在不在这里。
举一反三:
He’s out.
他出去了。
He’s in a meeting right now.
他现在正在开会。
You’ve just missed him.
你刚好错过他了。
He’s just stepped out.
他刚好出去了。
3.打电话的人要找的人不在, 问对方是否要留言
A: Can I talk to Mark?
我可以跟Mark 讲话吗?
B: He’s out on his lunch break right now. Would you like to leave a message?
他出去吃午饭了, 你要留言吗?
举一反三:
He’s not available right now. Can I take a message?
他不在, 我可以帮你传话吗?
4.打电话的人问他要找的人何时回来
A: Do you know when he will be back?
你知道他什么时候会回来吗?
B: I’m sorry. I don’t know.
抱歉, 我不知道。
举一反三:
I have no idea.
我不知道。
He should be back in 20 minutes.
他应该二十分钟内会回来。
5.打电话的人问他要找的人在哪里
A: Do you have any idea where he is?
你知道他在哪里吗?
B: Sorry. I don’t know.
抱歉, 我不知道。
举一反三:
He’s at work right now. Do you want his phone number?
他现在在上班。
你要不要他的电话号码?
二、技巧:
随时记录
在手边放有纸和铅笔,随时记下你所听到的信息。
如果你没做好准备,而不得不请求对方重复,这样会使对方感到你心不在焉、没有认真听他说话。
自报家门
一拿起电话就应清晰说出自己的全名,有时也有必要说出自己所在单位的名称。
同样,一旦对方说出其姓名,你可以在谈话中不时地称呼对方的姓名。
转入正题
当你接听电话时,不要“哼哼哈哈”地拖延时间,而应立即做出反应。
一个好的开场白可能是:“您需要我做什么?”当你觉出对方有意拖延时间,你应立即说:“真不巧!我正要参加一个会议,不得不在5分钟后赶到会场。
”这样说会防止你们谈论不必要的琐事,加速商务谈话的进展。
避免将电话转给他人
自己接的电话尽量自己处理,只有在万不得已的情况下才能转给他人。
这时,你应该向对方解释一下原因,并请求对方原谅。
例如,你可以说:“布朗先生会处理好这件事的,请他和您通话好吗?”在你作出这种决定之前,应当确定地方愿意你将电话转给他人。
例如,你可以说:“对于这件事,我们很快会派人跟您联系的。
避免电话中止时间过长
在这里输入你的内容,注意不要用退格键把所有文字删除,请保留一个或者用鼠标选取后直接输入,防止格式错乱。
如果你在接电话时不得不中止电话而查阅一些资料,应当动作迅速。
你还可以有礼貌地向对方说:“您是稍候片刻,还是过一会儿我再给您打过去?”
让对方等候时,你可以按下等候键。
对于接电话的人来讲,当需要查阅资料而有礼貌地请对方稍等片刻,这是可以令对方接受的。
如果有人在你正在通话时打进电话,你可以选择合适的词语让你通话的人稍候。
然后拿起另一部电话说:“你能否稍等?我正在接听一个电话。
”如果打来电话的人只是有一些小事,便可以当即回绝,然后迅即转向第一个电话,而这个人也会意识到你很忙而加速你们的讨论。
以下是商务英语接打电话对话,一起来看看吧。
接打电话
A: Good morning. Hudson Textile Company.
A:早上好!这里是哈德逊纺织品公司。
B: Good morning. Could I speak to. Mr. White, please?
B:早上好!请叫怀特先生听电话。
A: Yes. Hold the line, please... Hello, I'm afraid Mr. White is completely snowed under at present. He shouldn't be free until 11 o'clock. Can I take a message?
A:好的,请稍等……喂,怀特先生现在根本走不开,直到11点才有空。需要我转告一下吗?
B: Of course. Could you ask him to call me back? It's about the sample of article .
B:当然,请叫他给我回电话,是有关067号货的样品。
A: Yes. What's your name, please?
A:可以,请问您贵姓?
B: This is Aram of Trans-America Clothing.
B:我是泛美服装公司的艾拉姆。
A: Mr. Aram. Does he have your number?
A:艾拉姆先生,他有您的电话吗?
B: Yes , but I'll give it to you again. It's 82345678.
B:知道,但我还是跟你说一下,82345678。
A: Thank you, Mr. Aram. I'll give Mr. White the message.
A:谢谢,艾拉姆先生,我会转告怀特先生。
您能帮我找他接一下电话吗?Could you please get him on the phone?
A:Hello, this is Liu Juan speaking. Is that Mr. Brown?
你好,我是刘娟。请问您是布朗先生吗?
B:No, this isn't.
不是。
A:Could you please get him on the phone?
您能帮我找他接一下电话吗?
B:Sure. Wait a minute.
好的,请稍等。
贝齐现在接不了电话 Becky can't come to the phone now
L:Hello. Is Becky there, please?
喂,请问贝齐在家吗?
M:Just a moment, please. I’ll see if she’s free.
请等一下,我去看她是否有空。
L:Thanks.
谢谢。
M:Sorry, Becky can’t come to the phone right now.
不好意思,贝齐现在接不了电话。
L:That’s okay. I’ll call back later.
没关系,我等一下再打。
英语打电话常用句子
(一) 打电话的人找的是你自己,你又恰好接了电话。
A: Daisy 在吗?
Is Daisy there?
B: 我就是。
1. Speaking.
2. This is she/he.
3. You're speaking/talking to her/him.
4. This is Daisy。
5. That's me. 我就是。
(二) 打电话的人要找的人不在
A: May I speak to Mr. Gates? (请问 Gates 先生在吗?)
B: 's not here right now. 他现在不在这里。
2. He's out. 他出去了。
3. He's in a meeting right now. 他现在正在开会。
4. You've just missed him. 你刚好错过他了。
5. He's just stepped out. 他刚好出去了。
(三) 打电话的人要找的人不在, 问对方是否要留言
A: Can I talk to Mark? (Mark在吗?)
B:1. He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
2. He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
(四) 打电话的人问他要找的人何时回来
A: Do you know when he will be back? 你知道他什么时候会回来吗?
B: 1. I'm sorry. I don't know. 抱歉, 我不知道。
2. He should be back in 20 minutes. 他应该二十分钟内会回来。
(五)打电话的人要找的人不在, 愿意接受对方的留言
A: Can I leave a message? 我可以留个话?
B: 1. Yes. Go ahead, please. 可以, 请继续。
2. Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
3. Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下, 让我找张纸写下来。
(六) 接受对方留言时听不清楚, 希望对方重复
A: When he comes back, can you have him call me at (206) 5551212? B: 1. Can you repeat again, please? 能不能请你再重复一次?
2. (Say) again, please? 再说一次好吗?
3. Pardon? 抱歉。(请再说一次)
4. I'm sorry? 抱歉。(请再说一次)
(七) 对方希望留话, 怕听错了, 不想接受对方的留言
A: May I leave a message? 我能否留个话?
B: 1. You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry.
我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。
2. If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good.
如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。
英语打电话情景对话8句
(一) 打电话的人找的是你自己
Is Daisy there? (Daisy 在吗?) Speaking. 我就是。
This is she. 我就是。 (注: 男的用 “This is he.”)
You're speaking/talking to her. 你正在跟她说话。 (注: 男的用 “You're speaking/talking to him.”)
This is Daisy. 我就是 Daisy。
That's me. 我就是。
(二) 对方打错电话
Can I speak to Alexander Walker?
我可以和 Alexander Walker 说话吗?
Alexander Walker? I 'm sorry, but there’s nobody here by this name. Alexander Walker?
抱歉,这里没这个人。
I 'm sorry. I 'm afraid you’ve got the wrong number.
抱歉,恐怕你打错电话了。
What number did you dial? 你打几号?
(三) 打电话的人要找的人不在,问对方是否要留言
Can I talk to Mark? (我可以跟 Mark 讲话吗?)
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了,你要留言吗?
He's not available right now. Can I take a message? 他不在,我可以帮你传话吗?
(四) 电话没人接(或录音机)
旁人/你 (接电话的人)
Is he there? 他在吗?
No one is there. 没人在。
Nobody answered. 没人接。
No. I got the answering machine. 没有! 是录音机。
(五) 打电话的人问他要找的人在哪里
Do you have any idea where he is? 你知道他在哪里吗?
Sorry. I don't know. 抱歉,我不知道。
He's at work right now. Do you want his phone number?
他现在在上班。你要不要他的电话号码?
(六) (因自己忙等原因)请别人去接电话
甲/乙
Paul, can you answer the phone? I 'm busy. Paul,
你能不能去接电话? 我在忙。
Can you get it, Paul? My hands are tied. Paul,
你能不能去接电话? 我现在不能接。
Yes, dear. 是的,亲爱的。
(七) 接受对方留言时听不清楚,希望对方重复
When he comes back, can you have him call me at (206) 5551212?
他回来后,能不能让他打 (206) 5551212 这个号码给我?
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉。(请再说一次)
(八)再见
Suji: June, I’m sorry. I think I’m not able to go to the airport to see you off.苏吉:对不起。我觉得我不去机场给你送行了。
June: Oh, don’t worry about that. I 'll definitely okay.简尼:哦,不用担心。我一定会没事的。
Suji: Well, I really wanted to go, but I have a terrible cold. What time will you leave home? 苏吉:嗯,我真的很想去,但我得了重感冒。你什么时候离家?
June: As soon as my father gets home. Anyway, I understand you. Just take care of yourself. We can say our goodbye right here and now.简尼:只要我的父亲一到家。无论如何,我理解你。要好好照顾自己。现在,我们可以就在这里说再见了。
Suji: Okay, June. Have a wonderful trip.苏吉:好吧,简尼。旅途愉快。
June: Thank you very much. I should say goodbye for now.简尼:非常感谢你。我应该说再见了
电话英语-1.打电话 接电话
1.打电话,接电话
key sentences(重点句子)
,is this 4474716?
喂,是4474716号吗?
’d like to speak to .
我想和王先生讲话。
’m is out right now.
对不起,王先生现在不在。
i know when he’ll be back?
您能告诉我他什么时候回来吗?
is his wife speaking.
我是他的妻子。
i take a message for him?
要我转告吗?
i have your name,please?
请问您是谁?
he available?
他能接电话吗?
’ll just find out for you.
我给您看看他在不在?
,are you still there?
喂,您没挂断吧?
is that speaking?
请问您是谁?
’m so sorry that i made such an early phone call.
对不起我这么早打电话。
do you wish to talk to?
您要找谁呀?
sue james in?
休·詹姆斯在吗?
!is sue there?
喂!是休吗?
,speaking.
是的,我就是。
dialogue a
a:hello?
b: this 4474716?i’d like to speak to ,please?
a:i’m is out right now.
b:may i know when he’ll be back?
a:i don’t know,but he will certainly be back for is his wife i take a message for him?
b:thank you, tell him to be at the airport one hour before tomorrow afternoon.
a:very ’ll let him know as soon as he comes ,may i have your name,please?
b:this is lin .
a:good-bye.
dialogue b
a:good morning.
b:good is li gang here i’m calling from new york in america.
a:how can i help you?
b:i’m trying to get hold of he available?
a:i’ll just find out for you,sir… hello,are you still there? unfortunately, is not available at the
you like me to put you through to
b:yes,’s very kind of you.
a:you’re welcome.
dialogue c
(a:jane b:mary c:sue)
a:hello!
b:hello! good is that speaking?
a:it’s ’m so sorry that i made such an early phone call.
b:it’s do you wish to talk to?
a:is sue james in?
b:sue!jane wants you on the phone.
a:hello!is sue there?
c:yes,speaking.
a:oh,sorry,i’m afraid i won’t attend the meeting this night i had a sore throat and i started getting bot.
c:do you have a temperature?have you taken it?
a:no,haven’t yet.
c:don’t worry about the ’d better go to see a wish you will soon be well.
a:thank you,.
b:bye.
words and expressions
available a.可得到的,可达到的
airport n.机场,航空站
new york n.纽约
unfortunately ad.不幸地,遗憾地
welcome a.受欢迎的
attend vt.出席,参加
sore a.痛的,疼痛发炎的
throat n.咽喉,喉咙
america n.美国
see a doctor 看医生,就诊
put through (电话用语)把……接通
电话英语词汇
answerphone 答录电话 area code 区号 battery 电池 business call 商务电话 cordless phone 无绳电话 country code 国家代码 directory enquiries 电话号码查询 dialling tone 拨号音 engaged 占线 ex-directory 未记载于电话号码簿 extension 分机 interference 信号干扰 international directory enquiries 国际电话号码查询 fault 故障 message 信息 off the hook 挂起 operator 接线员 outside line 外线 personal call 私人电话 phone (telephone的缩写) 电话 phone book / telephone directory 电话簿 phone box / call box 公用电话 phone card 电话卡 phone number (telephone number的缩写) 电话号码 receiver 接听器 switchboard 接线总机 wrong number 号码错误
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