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2023-03-20
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2023-06-27
2023-03-22
更新时间：2023-11-11 13:25:24 发布时间：24小时内 作者：文/会员上传 下载docx
2023-06-29
2023-03-20
2023-07-05
2023-06-27
2023-03-22
dear sir/madm:
thanks for your letter, from which we understand the situation. we are so sorry for our imperfect service,hope you could kindly forgive us. we look forward to serving you again with more satisfied service. again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,xx
Directions:
Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of plaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir:
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully,
Li Ming
June 8,
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
英语投诉信范文之一
[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using “Li Ming” instead.
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my problem will get your kind consideration.
Yours faithfully，
Li Ming
[文章点评]
这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。
英语投诉信范文之二
Dear Sir：
With reference to our order No. W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely，
Li Ming
英语投诉信范文之三
Dear Mr. Chang：
On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible.
Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours，
Li Ming
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 20_
Sales manager
Elegance Clothing Company45 West Street, NanjingJiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12,
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
Florence Trunkemeyer
College of Business
Ball State University
Muncie, IN 47300
November 15,
General Computer Corporation
Engineering Department
. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
Dear Sir:
With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition ()and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
Li Ming
Dear Editor,
I am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry.
This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully, I found that the several pages of the dictionary have been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary and seriously affect my comprehension. Since there was such damage and misprint to the dictionary, I went to the bookstore to require for a replace. But to my surprise, the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.
It goes without saying that today's face-paced and market-oriented economy calls for much higher standard for service industry. However, to my regret, many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It's self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country's economy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.
Thank you for your attention!
Sincerely yours,
Sam
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
尊敬的先生或女士：
我写信是为了表达关于住宿的不满。由于我发现目前的居住状况很不方便，我想下学期搬到一个单间。
我需要解释的是，我不满的原因是我室友不体谅的行为。首先，他的朋友经常来访。其次，他经常举办一些吵闹的聚会。
为了解决这个问题，我希望引起有关当局的'注意。我相信您也会同意，唯一的解决措施是搬到一个我自己的房间。因此，如果您可以给我找一个最好不在同楼，但离校园越近越好的单间，我将非常感谢。
您真诚的，
Dear Sales Manager,
This letter is a complaint concerning the actions of one of your Tuesday,May 5,20xx,around 2 went to your store to look for a I asked a salesperson for help in finding my size,she informed me that she was busy and I would have to find one explained that the reason why I came to her was that I couldnt find then said in a rude tone that if I couldnt find one,it meant that the store didnt have it,and that I needed to look somewhere else.
I felt that Ms Wang was hope that you will look into the shop frequently at your store and I look forward to a more pleasurable shopping experience next time.
Xiao Xia saved the girl for a flood like girl, regardless of herself. She was washed away by the flood. Her smile was hidden in the flood.
Her struggle was not in the flood. Her kindness was always remembered in the bottom of my heart. What she sacrificed and the spirit that she no longer discussed with sun Shaoping.
Those ideas could no longer witness the persistence of love, and they were deprived of the future.
中文翻译：
小夏为了一个洪水般的女孩，不顾自己，救了这个女孩，他被洪水冲走了她的笑容藏在洪水里，她的挣扎没有在洪水中，她的善良，永远被铭记在心底她所牺牲的和已经不再和孙少平讨论那些故事的精神，那些想法他们再也无法见证爱情的坚持，他们被剥夺了未来。
本文由作文地带整理。
英语投诉信怎么写
假如你是李华，上周从一网店购买了一个（网络）路由器，使用过程中发现有网络经常掉线，WIFI信号不稳定等问题，为此你给网店的售后客服写一封信，要求更换产品或全额退款。
注意：1. 词数为100左右；
2. 可适当增加细节，以使行文连贯。
参考词汇：路由器router 服务器server 掉线lose connection to 稳定的stable
[谋篇布局]
应用文的实际用途决定了其语言要简洁明了。主要有三个原则，即proper（恰当）、precise（精确）和polite（礼貌）。具体要求体现为：需开门见山，文章一开始就要表明意图；行文逻辑清晰、目标明确；语气要恰如其分，注意语言的正式和礼貌，遵循交际原则。
高考书面表达多以日常生活场景为基础。在扩充细节的时候，同学们要结合平时的生活积累，在符合常识的基础上，充分发挥想象力。
投诉信作为英语文体的一种，目的是解决问题，比如消费利益受损、正常生活和工作受到干扰等。内容可包括：说明投诉的原因并表达遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果；提出批评及处理意见，要求对方采取措施。此外，语气注意要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能人身攻击。
[常用表达]
开头常用句式
I am writing to you to complain about ...
I am writing to express my dissatisfaction/disappointment/concern about ...
I am writing to inform you that I am dissatisfied with ...
I feel sorry to trouble you but I am afraid that I have to make a complaint about ...
I wish to draw your attention to the problem/fault ...
I regret to inform that ...
结尾段常用句式
I will appreciate it very much if you could ...
I look forward to your dealing with these problems without delay.
I hope you will consider my suggestions and improve the situation as best as you can.
We hope that you will consider this matter seriously and make an effort to prevent the recurrence of this kind.
I hope you can give me a satisfying reply and deal with this matter reasonably.
I must have you fully understand that without a satisfying solution， I will reserve my right to take legal action.
其他常用句式
The reason for my dissatisfaction lies/consists in ...
Under these circumstances， I find it difficult to ...
For one thing ...， for another ...
Therefore， I hope to change for another ... or declare a refund.
I received such poor service that I felt I should bring it to your attention.
习作一
Dear Sir or Madam，
I am writing to you to complain about the router which I bought last week from the internet.
I found some problems during I use it. First， I can’t find the servers when I looking through the news. Second， it was often losed connection to the servers if I was finding some informations from the internet. It caused big problems to my work and daily life. The most serious doubt is the WIFI doesn’t stable. Sometimes it lose connection to the server in a second. After a while， it come to be fine.
Because of the problems， I require to full require or change a new one. If you can change a new one， it will be the most wonderful way to solve these problems.
I’m looking forward to hearing from you.
Yours sincerely，
Li Hua
这是一篇中低档习作，得分18。其优点是：
Dear ____,
首段进行自我介绍，并说明要投诉的地方：
I am ____. I am sorry to trouble you but I am afraid that I have to make a complaint about____.
第二段采用总分总的结构，先总体表达不满的原因，再分条具体说明一下投诉原因，最后总结一下以上几点给自己带来的不便：
The reason for my dissatisfaction is ____. In the first place, ____. In addition, ____. Under these circumstances, I find it ____.
结尾段提出自己的建议和诉求，设定解决问题的期限并表达感谢：
I appreciate it very much if you could ____, and I would like to have this matter settled by ____. Thank you for your consideration and I will be looking forward to your reply.
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