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更新时间:2023-11-14 14:19:41 发布时间:24小时内 作者:文/会员上传 下载docx
2023-06-29
2023-03-20
2023-06-27
2023-07-05
2023-03-22
投诉与处理ComplaintsandAdjustment
OrderNT-20717
Thank you for your fax of January 17. We are very sorry to learn that the secretary made according to the above order.
Cathay Pacific Airways released 9000 ballpoint pens this morning. You have received the documents. We are very grateful for their convenience and the first two mistakes and apologies. We can ensure that all impacts occur to ensure that similar errors are not affected by hurricanes.
Yourssincerely.
RobSubbaraman
ExportMangager
enquiryn.询盘,询购
.报价,报盘
.订购,订单
complicatev.使复杂化
toaskfor请求;要价
tobeliableto易于---的
toputaside放在一边
facsimile(fax).传真,发传真
E-commerce电子商务
pompousa.浮夸的
承认受到
inst.(=thismonth)本月
clearonesaccount结帐
asaresult所以
tracev.跟踪,查询
inconnectionwith与——有关
indebtednessn.负债
balancen.收付差额,余额
illustratedcatalog附有插图的目录
ifpossible如有可能
timeofdelivery交货期
deliveryn.交货
firmn.公司,商号
standingn.信誉
reliabilityn.可靠
approachvt.与——联系
与——建立业务关系catalogn.(商品目录)
pamphletn.小册子
foryourreference供你参考
inthemeantime与此同时
transactionn.交易
embassyn.大使馆
hand-madea.手工制作
hiden.皮革
steadya.稳定的
fashionablea.流行的,时髦的
detail(s)n.详情
termsofpayment支付条款
arangeof——一系列
elegancen.优美,雅致
coupletogether使联结,使成对
superba.极好的,一流的
workmanshipn.工艺
appeal(to)v.吸引
discriminatinga.有识别力的,敏锐的
representativen.代表,代理
authorizev.授权
negotiatev.洽谈
inreply兹答复
informv.通知,告知
beconnectedwith与——有联系
appreciatev.感激,感谢
rushv.赶紧(做),抓紧(做)
placeanorderwith——向——订购
C&F(cost&freight)成本加运费价
T/T(telegraphictransfer)电汇
D/P()付款交单D/A()承兑交单
(certificateoforigin)一般原产地证
.()普惠制CTN/CTNS(carton/cartons)纸箱
Dear sirs,
I'm very pleased to inform you that we are interested in your product since there is a strong demand for(填产品名称),and we know that you are a leading exporter of shall be obliged if you will provide us your best quotations and time of delevery together with an illustrated forward to your early reply.
Yours sincerely,
你给的资料不够,我只能这么帮你写了.我就是学商务英语的,虽然才刚入门,不过能保证给你的这个没问题.
楼上的那个,从哪复制来的,好是挺好,但不是询盘...你那是在介绍自己公司,搞反了
Dear X,
Tank you for your inquiry.
Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
Best regards,
(name)
Dear X,
We appreciated your purchase from us.
However, we noticed you that h**en’t made the payment yet.
This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again!
Looking forward to hearing from you soon.
Best Regards,
(Your name)
Dear X,
Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.
But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.
I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.
If you any comments ,pls let me know.
Thanks and regards
Angela.
Dear X,
Hope you still remember me,i sent you quotation for XX(products)on XX(date),well maybe you are very busy ,and i understand.
I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.
Could you give me some advice so that we can do better.
外贸邮件模板
Dear **
Nice to meet you .
Thank you for the favor of our products .At the same time .We would very much like to work with you to establish long-term friendly relations of cooperation . I am sale director of santong plastic Supply name is have 8 years experience plastic bottle and box . I think we could get your mind.
Our business model is both whole sale and retail. So that we will accept the DIY style or Own Style form the MOW is 1 piece as retail price .
I would like to confirm our appointment to discuss the possibility of merging our distribution networks. I am excited of the prospect ofexpanding our trade. As agreed, We will meet of our office in bond street at Monday 20 March. I have scheduled the whole day for the meeting. If for any reason you are unable to attend , please phone me so that we can make alternative arrangements. Please let me know if you would like our office to arrange hotel accommodation. I look forward with great pleasure to our meeting.
Dear sir,
Did you receive our quotation on Apr 12th?and no reply from was waiting until all the colleagues left the office. May be you are very busy.
So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)
Look forward your reply
Thanks and regards.
外贸函电常用范文如下:
1.
Dear Mr. Li,
Your firm has been recommended 1 to us by the Dickson Electrics Company, with whom we have done business for many years.
We are interested in your Electric Typewriters for use in offices and shall be glad if you will send us a copy of your illustrated catalogue 2 and current price list.
Yours sincerely,
Susan Block
Manager
A Reply
Dear Ms Block,
We welcome you for your enquiry of Fed. 1 and thank you for your interest in our commodities. We are enclosing 3 some copies of our illustrated catalogues and a price list giving the details you asked for.
We trust that you will agree that our products and price appeal to 4 the most selective buyer. And we also allow a proper discount 5 according to the quantity ordered.
Thank you again for your interest in our products. We are looking forward to your order and you may be assured 6 that it will receive our prompt and careful attention.
Yours truly
2.
Dear Mr. Lu,
We have noticed from your advertisement 1 in 2 that you export large quantities of cushions 3 to European market.
Being specialized in this line for a long time, we are well connected with 4 many customers in our country. At present, we are interested in back cushion fine in quality and low in price. It will be highly appreciated if you could send us some brochures and samples for our reference and quote 5 your lowest price on CIF basis including our 3% commission 6 .
Should your goods prove satisfactory and price be found competitive 7 , you may expect substantial 8 orders from us.
We are looking forward to your early reply.
Yours faithfully
A Reply
Dear Mr. Bean,
We warmly welcome your enquiry of April 4 and thank you for your interest in our cushions.
We are enclosing samples and price list of back cushions giving the details you asked for. We feel confident that you will find the goods both excellent in quality and reasonable in price.
Best regards,
Yours sincerely
希望对你有帮助。
Dear x,
Thank you for your interests in my item.
I am sorry but we can’t offer you that low price you asked for.
We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.
However, we’d like to offer you some discounts on bulk purchases.
If your order is more than X pieces, we will give you a discount of xx% off.
Please let me know for any further questions. Thanks.
Sincerely,
(name)
Dear Ms. Smith, thank you for your inquiry about our office furniture in October. We enclose our latest catalogue and price list.
We hope you will be interested. If you need more details, please feel free to contact us. Thank you for your letter of March asking for office stationery.
The enclosed catalogue contains all the details of our product range In most cases, we can supply the goods you need within ten days. We are looking forward to receiving your sincere order.
中文翻译:
亲爱的史密斯女士,感谢您10月份对我们办公家具的询盘,随函附上我们最新的产品目录和价目表,希望您能感兴趣,如果您需要更多的细节,请随时与我们联系您真诚的布莱克先生,感谢您3月份的来信,询问办公文具随函附上的目录包含了我们产品范围的全部细节,在大多数情况下,我们能在十天内供应你方所需的货物,我们期待着收到你方真诚的订单。
一.初入岗位
我是今年6月份毕业的,刚迈出校门就直接来到了深圳。出校门之前我还在迷茫,不知道要做什么工作,也没有给自己找到一个明确的定位。我知道自己不是那种安贫乐道的,我要给自己顶下目标,并且努力奋斗。因为在毕业之前,我也做过两份工作,一份是导购,一份是商务接待,由于各种原因没能继续坚持做下去。
直到9月份24日我有幸进入新起点这个大家庭,在公司领导和同事的帮助下,我在认识产品、熟悉产品、推广产品各方面的知识上有了很大的提高。在这里我要感谢我的领导和同事们对我的点滴帮助。
初入外贸销售这个行业,我除了在学校里所学的外贸英语知识和国际贸易知识,缺乏实际经验,对于阿里巴巴国际推广平台的操作一点也不清楚。首先第一件事,我就是要熟悉公司产品。因为公司人不多,初来乍到,怀揣着梦想的激情全心的投入学习中。公司的产品目
二、熟悉业务流程
在逐渐接触国际贸易的过程中,我通过阿里巴巴平台免费版,收到了很多客户的订单(阿里巴巴的平台),可惜都是批量小的一些样品单,最终因为因现实支付方式不能通过支付宝而告终。在10月伊始,经过半个月的产品熟悉,询盘回复,终于有位瑞典客户接收我们的付款方式,转账成功。第一笔外贸订单成了,虽然只是一个小订单,缺从中学会了很多。接收款项后,随后跟单,让生产安排生产并联系国际货运快递。
在国际快递方面第一次接触了dhl/ups/fedex,其间还是出现一点小插曲,联系货运后,货物到香港了,快递公司说是地区偏远要加偏远费。因小订单,dhl运费算得过于精确,导致货物退回来,重新找了一个货运公司,改走fedex。这样耽误了几天的货期。不过经过
这次的教训,明白了算运费的时候要按值计算,宁愿多收一点,联系快递的时候要货代把地址查下是不是偏远地区。
三、参与展会
10月中旬,公司参与了广州第xx届国际采购博览会,展会上的客户基本上都是国外的。其间因展会上同行较少,参与竞争的不是很多,这又是我们该发挥的时候了。几个同事都在给公司产品做宣传,发名片,发资料,尽量吸引更多的客户来看我们的展厅。与外国客户交流又成了一门技巧,要吸引有意向的客户,要让没有意向的客户接触和了解我们这一产品,归根结底说白了就是来者绝不放过。与外国客户的交流中,也学到了如何向客户介绍我们的产品,如何讲解剖析产品优势。一个展会办下来,临时出售了小批量产品,收到了很多外国客户的名片,也发了一些自己的名片,希望将来可以联系一些有意向的客户。
展会过后,就是分析名片,收发邮件了。有经验的同事,接到名片及时判断客户意向,联系了客户上门看厂。也做了一笔数量的订单。其间,我学会了要认真判断客户意向,了解客户需求,才能做到有求有应。
四、收发邮件
把展会上的名片整理,分析,回忆一遍,把有意向的,一个一个都发邮件进行问候。在发邮件之前,产品定价又是一项很重要的事。既然是工厂,产品价格就有一定的优势。凭这个优势,价格是没有很大的问题。其次就是价格得详细程度,其间涉及moq,fob等各方面,这就是考验产品熟悉程度了,报价单的一目了然也很重要。要明确自己的产品报价与市场行情差价,及如何以达到报价的正确性,让客户查到公司知道公司的主要经营产品及及产品优势与核心竞争力。
所以小小的一份报价表,看似简单,实则要经过仔细和认真的推敲。报价应报得恰如其分,不能过低,也不能过高;好东西不能贱卖,普通的产品不要报高。因为客户往往会从你的报价来判断你的诚实性,并同时判断你对产品的熟悉程度;如果一个非常简单普通的产品你报一个远离市场的价位,甚至几天都报不出来,这说明你的诚实性不够,你根本不懂这一行,自然而然客人不会对你再理会。
但是呢,一连几百份邮件发出去,没有几个人回应,石沉大海,让人觉得心灰意冷的。但是,不能放弃,就得自身找找原因了。可能价格没有设置好,图片不够吸引眼球,产品信息没有详细……等一大堆的问题,一个一个分析,解决。
五、接触阿里巴巴会员版
11月份开始接触阿里巴巴会员版的业务子账号,发布产品信息,提高产品曝光率,进而增加询盘的机会。发布产品信息又是一项繁杂的工作。首先,每一个产品的标题不能雷同,图片必须清晰。其次,最重要的是关键词要选好,而且要选关键词排名靠前的,这样才能提
高产品的搜索度。关键词的设置可以三个雷同,可以5种以上产品竞争一个关键词,尽量想办法提高曝光率。最后就是产品信息的匹配了,有头有尾必不可少,不能牛头马嘴,也不能张冠李戴。不同的产品要匹配相应的信息。发布了一千多条产品信息,询盘也相应上升了,在线咨询的客户也多了起来。
买家总会货比三家,一个询盘他会发给很多的供应商,因而买家远是专业的。作为外贸工厂最主要的优势是能提供厂家直销价,和产品质量的监督。因而定价要定的合理,才能赢取更多的客户。
但,在公司提供客户需求信息资源这一块中,也屡次没有取得好的成绩,错过了很多展会客户资源,主要是因为自己不会跟进客户,不知道怎么样来跟进,在这点我以后会好好学习,耐心地请教。在平时的各项工作中精耕细作,紧跟所有客户资源,及时掌握客户的需求,作出相应的计划和工作。在今后的工作中,争取把握分析、处理好各项工作中,加强同客户的交流、沟通。知己知彼,方能百战不殆,了解他们的需求,能够准确地处理好,来羸得客户。
六、工作失误
前段时间因为报价失误,和客户理解的不一样,导致公司流失了一个客户。客户要的是模组,我就按我们常规的报价,一个模组报给他。等客户寄来样品,要我报价,他的样品是两个模组一套的。我却没有理解好,还是按一个模组的价格报了出去。其间几天也没有沟通
好,相互间理解不当。直到客户过来签合同才弄明白报价严重失误了,这一点,我觉得自己太大意了。工作时需要细心的,能想到的要尽量想到,不懂的地方一定要问。三个臭皮匠顶的上一个诸葛亮,这是个真理。提出来就总会找到解决的办法的。
七、心得体会
1、“努力不一定成功,放弃一定失败”是篮球运动员姚明曾经说过的一句话,用这句话在时刻提醒、鞭策着自己。在公司的这段时间让我意识到,一名合格的外贸业务员,要从基础做起,筑稳根部,不眼高手低,不心浮气躁,虚心求教,耐心学习。
2、专业的学习,要进行实际结合。要熟悉专业的外贸术语,特别是led行业,要抓住客户的需求,给予客户相应的服务。与客户交流要有针对性。
3、要尽心尽责的做好本职工作。要做好手头的工作,专心工作,做好与客户的交流和联系,不懂得地方要耐心请教。
4、心态决定一切
怀疑、抱怨、无所谓、思想上的懒惰这些态度对工作是致命的。认识到工作是自己的事便不会有懒惰的思想。要长期坚持下来,不放弃,失败乃是成功之母。
八、展望20xx
辞旧迎新,展望20xx年。新的一年已经开始,紧张而又忙碌的工作拉开了进程,明确公司的目标、计划。计划好自己的工作和个人目标。本人将更认真工作,刻苦学习业务知识,提高自身的能力来努力完成公司的销售任务和目标,同时希望公司和个人再上一个新的台阶,坚持下去,好好奋斗!
以后的路还要怎么走,我也不知道,但是我知道,只要自己不断的努力,那么迎来的就一定是很好的前景,所以我只有自己不断的努力了,因为自己是要生活的。生活和工作中有很多的事情来做,需要不断的努力。
以上是我的年度个人工作总结,请领导给予指正。
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