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在执行上级党组织决定方面存在的问题及整改措施范文(通用6篇)
2023-06-15
关于商务英语信函分类
1、建立贸易关系(Establishment of business relations)
2、询盘(一般的或具体的)(Enquiry (general and specific))
3、报盘(实盘或虚盘)( Offer (firm or without engagement))
4、贸易磋商(Business negotiations)
5、有关成交(Conclusion of business)
6、有关销售合同或销售确认书(Sales contract or confirmation);
7、有关购货合同或购货确认书(Purchase contract or confirmation).
8、促销信(Sales promotion)
9、订货和执行(Order and the fulfillment)
10、有关信用证(Letter of Credit)
11、催证(Urging the establishment of L/C);
12、改正(L/C amendment);
13、信用证展期(Extension of L/C).
14、有关装运(Shipment)
15、催运(Urging shipment);
16、装运通知(Shipping advice).
17、续订(Repeat order)
18、保险(Insurance)
19、索赔(Claim)
20、提出索赔(to lodge a claim);
21、理赔(to settle a claim).
22、其他形式,如:
23、寻找代理(Ask for an agent);
24、加工贸易(Processing trade);
25、补偿贸易(Compensation trade);
26、建立合资企业(Establishing a joint venture)
Dear Mr. Sation
With reference to your letter dated 3rd May 20_, I am writing to apologies for the mistake we made.
The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.
Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.
Your sincerely
商务写作
(Business Writing)
一、商务信函概述
? 一、正确的观念
? 1.商务信函是一种“推销”函
? 商务信函是一种常用的商业联系媒介，实际上商务信函是一种“推销”函，写信人总是在推销着什么，或是物品、或是服务等。 要写好商务信函不仅要具备相关的业务知识，掌握好法规和条款等，还应具备扎实的语言基础，熟悉信函的书写形式和行文要求。 2.商务信函的基本特点 商务信函书写的重点应放在“效率”上，应易读易懂；语气真诚、友好、客气；语言简短、朴实、自然；内容清晰、准确、具体；行文正确、完整。 3.商务信函无定律 好的信函并没有固定不变的写作模式，因人而异。写信时，应充分考虑收信方的观
点和看法、背景和所处环境。
二、应用原则
? 1.“挨达”AIDA原则：在拟就一封商务信函时，应首先考虑的原则： A— Attention 注意 I— Interest 兴趣 D— Desire 意愿 A— Action行动 个“C”的行文原则 明晰Clearness 具体Concreteness 简洁Conciseness 诚意Conscientiousness 正确Correctness 个性Character 礼貌Courtesy 完整Completeness 体谅Considerateness 优美Concinnity
三、商务信函的构成要素
? 1.信头（Letterhead）
? 是指发信人所在公司的名称和地址，通常是预先印制好的，一般位于信纸的正上方。 ?
? 内容包括：电话号码、电报挂号（Cable Address）、传真（Fax）和电传（Telex）号码、信件编号或索引号码以及写信日期。 例如： 英国—— date/month/year 27 February,20_ 美国—— month/date/year February 27,20_ 2.信内地址（Inside Address） 即收信人的姓名和地址，通常是在日期下面隔两行，位于书信正文的左上方。 3.称呼（Salutation） 是发信人对收信人的称号用语，自成一行，位于“信内地址”左下方的一、二行处。 商务书信的称呼通常要注意下面几点： （1）Dear Sirs 和 Gentlemen是最常使用的公文用语，前者是英国式的称呼，后者
是美国式的称呼；注意Sirs前通常加Dear；Gentlemen必须用复数；
? （3）Dear Sir是指男性，Dear Madam是指女性，Dear Sir or Madam是指不知道对方性别。 （4）称呼后面用冒号或逗号均可，一般用冒号。 4.正文 正式的商务信件在每一段之间均留一空行。每一行末尾的单词一般不移行。 5.结尾客套语 位于正文最后一行下面一、二行处，从信纸中间偏右的地方开始写，一般占一行，第一个字母要大写，结尾用逗号。 6.签名 是指发信人、书信执笔人或公司代表在书信上签上公司名称或个人名字，通常位于
结尾客套语下面两行，从中间偏右处开始写，一般占3～4行：第一行写公司名称，第二行是个人签名，要用钢笔；第三行打印自己的名字，用于辨认和复信；第四行打印所属部门的名称及签名人的职称。
? 信封和书信的写法-The Style of Envelope and Letter 1.信封的写法 （1）美国式航空信封的写法（Stamp） ABC Manufacturing Company(收信人地址) 150 Giera Court Parlin, Livingstone New Jersey 08859, USAMr. Black Smith(收信人名字和职称)President of the Company Beijing Import and Export Company 86 Baiyilu,Haidian District 100872 Beijing,PRC (发信人地址) （2）英国式航空信封的写法（Stamp） Beijing Import and Export Company(收信人地址) 86 Baiyilu,Haidian District 100872 Beijing,PRC AFTER 15 DAYS PLEASE RETURN TO(发信人地址) SMITH & SON, LTD 15 WOOD STREET LONDON 6 ENGLAND 商务写作的十大技巧 1.了解读者 2.使用第二人称，强调读者的利益 3.确定单一的交流目标和目的 4.清晰、简洁、直白 5.使用主题行、缩格、简短的开头段落和附言 6.开篇和结尾有力 7.在长文件中应用标题、空白、图表
? 9.避免消极写作 10.应用说服的技巧来影响读者 商务写作目标 商务写作通常是为了完成以下任务： 通知 说服 指导 记录 商务信函举例1： 亲爱的思拜格女士： 我公司致力于为您提供高效的服务。我们拥有大量的专家和技术人员、充足
的资源，能够为您设计一流的健身中心。这将有助于贵公司提高劳动生产率，降低缺勤率，而且我们收费很低。
? 请您仔细考虑，选择我公司将会有如下收益：劳动生产率提高，员工士气高涨，缺勤现象减少，还有选择一流的供应商所带来的种种好处。 当您正考虑如何才能找到一家最好的公司，它将为您的公司提供上述益处时，我相信您一定会马上与我们联系，尽快开始改善贵公司的工作环境，提高公司业绩。 商务信函举例2： 收信人：Great Valley 人事部 发信人：质量提高小组 主题：停车场照明问题 日期：20_/6/20 今年夏天要在停车场的边缘增设照明灯，计划在停车场内端增设五盏，左右两边各增设三盏，共计11盏。 这些照明灯将创造一个更安全的环境，如有问题，请与质量小组的成员联系。祝愉快！ 商务信函举例3： 亲爱的阿兰： 作为会议中心的主席，我现在写信通知你有关我方机 构的重大变化，相信会对彼此业务关系产生影响。 普林斯顿会议中心拥有291间客房，在过去的两年里， 我们的定房率、营业收入和利润都在不断提高。根据业 内年度统计资料，我们每间客房的盈利率已经进入全美 城郊旅店的前十位。我们的业绩和有效管理使公司在几 年内获得了数项大奖，包括：Pinnacle奖，AAA四星 奖。 我们希望增强与您的业务联系。我们感谢过去几年里 您的惠顾，并致力在未来为您提供超乎您想象的服务。 我们将保持优良的传统，更好与贵协会合作。 我们将很快与您电话联系，与您磋商最近的会议筹备 工作。如果您有紧急需要，请打电话通知我们。很荣幸 与您继续业务往来。 商务信函格式
? 1.缩行式（Indented Style） 缩行式将封内地址、其他需要分行的地方的后行比前行往右缩进二至三个英文字母，各行以右斜方式排列。 各段的起始字缩入四至五个英文字母。 结尾客套语和签名置于中间偏右下方。
ABC Bottles Pty Ltd.
Kirra Road, Ashtown 1128
Mrs. R. G. Cole
Manager
Mabels Pty Ltd
Canterbury 8633
Dear Madam,
We must remind you …
Yours faithfully
J. Turner
Production Manager
? 2.半平头式（Semi-block Style）
? 日期、客套语和签名一般从信纸中部写起
? 正文的每个段落的第一行往后缩入二至五个字母
? 封内地址、称呼与左边看齐
ABC Bottles Pty Ltd.
? Kirra Road, Ashtown 1128
? Mrs. R. G. Cole
? Manager
? Mabels Pty Ltd Canterbury 8633 Dear Madam, We must remind you … Yours faithfullyJ. TurnerProduction Manager 3.平头式（Block Style） 平头式除信头、日期、客套语和签名外，其他部分每行开头都与左边边缘看齐。
ABC Bottles Pty Ltd.
Kirra Road, Ashtown 1128
Mrs. R. G. Cole
Manager
Mabels Pty Ltd
Canterbury 8633
Dear Madam,
We must remind you …
Yours faithfully
J. Turner
Production Manager
? 4.完全平头式（Complete Block Style）
? 信纸中的各部分内容全部都与左边边缘齐平，从上到下一直线，段落间采用双行排
ABC Bottles Pty Ltd.
Kirra Road, Ashtown 1128
Mrs. R. G. Cole
Manager
Mabels Pty Ltd
Canterbury 8633
Dear Madam,
We must remind you …
I would like to confirm our appointment to discuss the possibility of merging our distribution networks. I am excited of the prospect of expanding our trade. As agreed, we will meet of our office in Bond Street at Monday 20 March. I have scheduled the whole day for the meeting. If for any reason you are unable to attend, please phone me so that we can make alternative arrangements. Please let me know if you would like our office to arrange hotel accommodation. I look forward with great pleasure to our meeting.
次合作至令，产品款式变化极大。除了有迎合欧洲人口味的款式这外，亦有专门为中东市场而设计的产品。现奉上配有插图的商品目录供 初步参考。职需查看样本，还望赐知。
Dear Sir or Madam:
Thank you for your order No. 6565 dated 1 July for 100widgets.
I regret to say that our records show that we do not have sufficient letter of credit. We can fulfill your order only upon the receipt of a confirmed, irrevocable letter of credit.
We are sorry for the delay and await your instructions.
Yours sincerely,
Hillary
商务英语信函常用句型
一、商业书信常用开头语
Opening Phrases & Sentences Generally Used In Business Letters
1. I will write you particulars in my next.
2. Particulars will be related in the following.
3. I will relate further details in the following.
4. I will inform you more fully in my next.
5. I will go (enter) into further details in my next.
二、如下列所记，如附件所述，等。
1. As stated below,
2. Annexed hereto,
3. Attached you will find...
4. As shown on the next page
5. As indicated overleaf(下页，背面)
6. As at foot hereof,
7. Sent with this,
8. As the drawings attached,
9. As shown in the enclosed documents,
10. As already mentioned,
11. As particularized on the attached sheet,
12. As detailed in the previous letter,
三、我们盼望于近日内接获回信，等。
1. We hope to receive your favour at an early date.
2. We hope to be favoured with a reply with the least delay.
3. We await a good news with patience.
4. We hope to receive a favourable reply per return mail.
5. We await the pleasure of receiving a favourable reply at an early date.
6. We await the favour of your early (prompt) reply.
7. A prompt reply would greatly oblige us.
8. We trust you will favour us with an early (prompt) reply.
9. We trust that you will reply us immediately.
10. We should be obliged by your early (prompt) reply.
11. Will your please reply without delay what your wishes are in this matter?
12. Will you kindly inform us immediately what you wish us to do.
13. We request you to inform us of your decision by return of post.
14. We are awaiting (anxious to receive) your early reply.
15. We thank you for the anticipated favour of your early reply.
16. We should appreciate an early reply.
17. We thank you in anticipation of your usual courteous prompt attention.
18. We thank you now for the courtesy of your early attention.
19. We hope to receive your reply with the least possible delay.
20. Kindly reply at your earliest convenience.
21. Please send your reply by the earliest delivery.
22. Please send your reply by messenger.
23. Please reply immediately.
24. Please favour us with your reply as early as possible.
25. Please write to us by tonight’s mail, without fail.
26. May we remind you that we are still awaiting your early reply.
27. May we request the favour of your early reply?
28. A prompt reply would help us greatly.
29. A prompt reply will greatly oblige us.
30. Your prompt reply would be greatly appreciated.
31. Your prompt attention to this matter would be greatly esteemed.
32. We look forward to receiving your early reply.
33. We thank you now for this anticipated courtesy.
34. As the matter is urgent, an early reply will oblige.
35. We reply on receiving your reply by return of post.
四、请原谅我的回信延迟……，等。
1. Please excuse my late reply to your very friendly letter of March 1.
2. I hope you will forgive me for not having written you for so long.
3. I hope you will excuse me for not having replied to you until today.
4. I humbly apologize you for my delay in answering to your kind letter of May 5.
5. I have to (must) apologize you for not answering your letter in time.
6. I must ask you to kindly accept our excuses, late as they are.
五、特此奉告等
To inform one of; To say; To state; To communicate; To advise one of;
To bring to one’s notice (knowledge); To lay before one;
To point out; To indicate; To mention; To apprise one of;
To announce; To remark; To call one’s attention to; To remind one of; etc.
1. We are pleased to inform you that
2. We have pleasure in informing you that
3. We have the pleasure to apprise you of
4. We have the honour to inform you that (of)
5. We take the liberty of announcing to you that
6. We have to inform you that (of)
7. We have to advise you of (that)
8. We wish to inform you that (of)
9. We think it advisable to inform you that (of)
10. We are pleased to have this opportunity of reminding you that (of)
11. We take the advantage of this opportunity to bring before your notice
12. Please allow us to call your attention to
13. Permit us to remind you that (of)
14. May we ask your attention to
15. We feel it our duty to inform you that (of)
商务英语信函常用句式精选
你所有的报价为FOB?Vancouver，我想问的是能否有点折扣?
’t?it?possible?to?give?us?a?little?more?discount??
能否多给我们一些折扣?
如果你准备给我们一点优惠的话，我将会下10，000打的订单?
你会降些价吗，这样我们将会成交?
如果我让你看一下比你更低的.报价，你能终止那个价格交易吗?
如果这个订单是个实盘的话，你能降多少?
我们可以建议你能在报价上做些折扣吗?
如果我们下2，000打的订单，你能给我们一个特别的折扣吗?
如果我们的订单超过10，000公吨，你能否给我们一个6%的额外佣金?
我们希望我们购买6，000打时能给我们一些折扣?
Thank your for your letter of the 16th of this month. We shall be glad to enter into business relations with your company. In compliance with your request, we are sending you, under separate cover, our latest catalogue and price list covering our export range. Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order, please telex or fax us.
本月16日收到有关商务关系的来函，不胜欣喜。谨遵要求另函奉上最新之出口商品目录和报价单。款项烦请以不可撤销保兑之信用状支付。如欲订货，请电传或传真为盼。 此致 敬礼
Dear Sirs,?
You may be interested to know something about the new products developed by our kind of new products sells very well at our market.?
Because of its successful sales in our country,we think there will be a potential market we are sending you some samples by separate posts and would welcome your advice as to whether,in your opinion,there will be a ready market in your district.? If you think you can find a good market for the new products we can supply you on the most favorable terms in order that you can promote our new products to the potential customers.?
We are awaiting your early reply.?
Yours faithfully,
Thank you for your letter of 1 September suggesting that we grant you a sole agency for our household linens. I regret to say that, at this stage, such an arrangement would breather premature. We would, however, be willing to engage in a trial collaboration with you company to see how the arrangement works. It would be necessary for you to test the market for our products at you end. You would also have to build up a much larger turnover to justify a sole agency. We enclose price lists covering all the products you are interested in and look forward to hearing from you soon.
9月1日有关建议担任家用亚麻制品独家代理的来信收悉。谨致衷心谢意。目前时机尚未成熟，不能应允该安排深感抱歉。 然而，本公司乐意与贵公司先试行合作，为今后合作打下基础。为证明担任独家代理的能力，贵公司宜上述货品作市场调查，研究是否可扩大现有之营业额。奉上该货品之报价单，敬希查照。专此候复。 此致 敬礼
商务英语信函参考模板
一、初次开场白：
It is my pleasure to write here for you.
二、回复开场白：
Further to our conversation earlier, .........
As discussed over the phone, .......
Thanks for you kind reply.
Thank you for your inquiry/email.
Thanks for your letter. It is my pleasure to receive your reply!
Thanks for your mail of ............
三、结尾：
We will noted and many thanks!
I hope everything with you is fine.
Many thanks for your support.
I hope you are well and in good health!
FYI: for your information
四、深盼贵公司及早回复
(1) We hope to receive your favors at early date.
(2) We hope to be favored with a reply with the least delay.
(3) We await good news with patience.
(4) We hope to receive a favorable reply per return mail.
(5) We await the favor of your early (prompt) reply.
(6) A prompt reply would greatly oblige us.
(7) We trust you will favor us with an early (prompt) reply.
(8) We trust that you will reply us immediately.
(9) We should be obliged by your early (prompt) reply.
(10) Will you please reply without delay what your wishes are in this matter?
(11) Will you kindly inform us immediately what you wish us to do?
(12) We request you to inform us of your decision by return of post.
(13) We are waiting (anxious to receive) your early reply.
(14) We should appreciate an early reply.
(15) We thank you for the courtesy to your early attention.
(16) We hope to receive your reply with the least possible delay.
(17) Kindly reply at your earliest convenience.
(18) Please send your reply by the earliest delivery.
(19) Please send your reply by messenger.
(20) Please reply immediately.
(21) Please favor us with your reply as early as possible.
(22) Please write to us by tonights mail, without fail.
(23) May we remind you that we are awaiting your early reply?
(24) May we request the favor of your early reply?
(25) A prompt reply would help us greatly.
(26) A prompt reply will greatly oblige us.
(27) Your prompt reply would be greatly appreciated.
(28) Your prompt attention to this matter would be greatly esteemed.
(29) We look forward to receiving your early reply.
(30) As the matter is urgent, an early reply will reply.
(31) We reply on receiving your reply by return of post.
为了培养我们的创新精神和实践能力，提高我们的综合素质。进行了为期一周的实习，实习中我们互相学习和进步着。在实习期间，我们既要对理论知识进一步的学习，又要体会对商务英语应用中的实践过程，真正切身感受本课程的实际应用。
一、实习目的
了解商务英语在社会和实际工作中的应用，丰富课程的内容，培养我们理论联系实际的能力，提高在语言应用中分析及解决问题的实际能力。
二、实习要求
1、严格遵守实习作息时间。
2、自觉维护好课堂纪律。
3、自觉完成实习项目。
三、实习内容
（一）商务英语口语练习
1、建立商业关系通过一篇商务对话，了解了关于商务谈判的过程，并对这篇对话进行了音标以及口语的练习。翻译了英语的明信片，使我们认知英文的名片书写过程。
2、商务谈判继商务谈判的的对话，模拟业务续写了英语对话，更提高了我们对商务谈判的能力，对以后工作提供铺垫。
（二）商务信函的书写
在国际商务买卖的过程主要分为询盘、发盘、还盘、接受四个环节，其过程中最重要的便是商务信函的书写，我们这次实习中主要对发盘的过程进行了练习。在老师的帮助下对发盘的发虚盘、发实盘的信函实例进行分析与解读和翻译，并对一些内容进行书写练习，使我们掌握了英文信函的书写方式、提升了书写技巧。
（三）商务谈判
在看完有关商务谈判的视频后，在老师的指导下，我们根据视频中的谈判，对其谈判的案例进行分析。全面了解了谈判的类型、谈判时的重要因素、谈判时注意的问题及谈判时的信息搜索。谈判对于商务进行是不可缺少的部分，充分了解谈判的过程和技巧便更一步的促进了合作关系的达成。
（四）进出口贸易信函的分析和书写
根据多篇的进出口贸易信函的阅读及分析。对信函的英汉互译，这不仅对我们英语知识的提高，而且认识了进出口贸易信函书写的方式，在我们多次的练习中提升了写作技巧，更为以后的工作节约了时间。
（五）商务报告
搜索最近发生的经济事件，对事件进行分析与总结，并详写了我们自己的观点。让我们看事件来分析问题，曾进的不只是我们的观点，更是我们对问题分析的能力。最后我们的这项实习任务，用英文的格式练习书写了我们自己的简历，及招聘广告的书信。现在的社会大发展，英文已离不开我们的生活，这样的实习巩固的是我们的课程，也为我们以后的工作提供了极大的方便。
实习是走向社会起到了一个桥梁的作用，过渡的作用，也对将来走上工作岗位也有着很大帮助。在短暂两周的实习过程中，既有收获也有遗憾。通过这次实习，加深了我对商务英语的基本知识的理解，丰富了实际操作知识，认识到要学好商务英语既要注重理论知识的学习，更重要的是要把实践与理论两者紧密相结合。
1. As a special case , we may consider accepting your payments by D/P.
作为特例，我们可以考虑接受付款交单支付
the amount of each transaction is below $500, we agree to D/A days terms.
如果每笔交易低于500美金，我们同意30日承兑交单条件
could grant you the favourable terms of payment as D/A 45 days after sight.
我们同意45日承兑交单条款
view of the small amount of this transaction, we are prepare to accept payment by D/P at sight.
鉴于这笔交易数额较小，我们同意即期付款交单
or D/A is only accepted if the amount involved for each transaction is less the ￡1,000.
只有每笔交易低于1,000美金时，付款交单或承兑交单才被接受
request a 10% payment at the time of ordering . The remaining amount must be paid within 60 days.
我们要求下单时预付10%，余额在60日内必须付清
can only accept 20% cash payment in local currency. The other 80% by L/C should reach us 15 to 30 days before the delivery.
我们只能接受20%本地货币现金支付，其余80%应以信用证在交货期前15日到30日开出
8. If the payment is made by installments, the annual interest is calculated by 6% and paid off at the end of each year.
如果是部分付款，那么每年利息将以6%计算在每年年底结算
payments must be made within 60 days.
全部付款须在60日内付清
telegraphic transfer shall reach the bank of China at least five days before the delivery date of vessel.
电报应在船期前至少5日到达中国银行
letter of credit for each order shall reach us 30 days.
每单信用证应有30日期限到达我方
days prior to the date of delivery, you should pay against the presentation of the drawn on the opening bank.
你方需在船期15-20日前付款至我司开户银行
payment shall be made by telegraphic transfer to the bank of China , Head
office ,Beijing, China, for our account, within five business days after the contract signature date.
付款应在合同签订之日起5日内以电报方式抵达我司在中国银行北京总部的帐户
payment of 25% of the contract value shall be paid within 30 days of the date of signing the contract.
合同签订之日起30日内需提前支付合同金额的'25%款项
payment shall be made by five annual installments of 20% each.
付款分五次支付，每次为总金额的25%
require full payment within 45 days with a 15% discount for cash payment in
advance.
我们要求45日内全额付清且有15%的现金折扣
total amount must be paid in full upon receipt of the shipping documents.
接到装船通知须全额付清
require payment by L/C to reach us one month prior to the time of shipment.
我们要求船期前一个月向我们开具信用证支付
are requested to pay $5,000 as a down payment.
你方被要求付5,000美金作为首付
percent of the contract value shall be paid in advance by cash, and 90% by sight draft drawn under an L/C.
合同金额的10%应以现金提前支付，剩下的90%以信用证开具即期汇票支付
effect shipment with the least possible delay upon receipt of the letter of credit in your favour established by us.
收到我方开具的以你方为受益人的信用证后，请尽可能减少延误发货
2. We hope that the goods will arrive in time for the new year rush.
我们希望新年急需的货物能及时送达
hope that you will make all necessary arrangements to deliver the goods on time.
我们希望你做出必要的`安排以使货物准时到达
you possibly make your delivery date not late than May? You see, June is the right season for the goods. If they arrive later than June, we will miss the selling season.
你能将交货期定在不迟于五月吗，你知道，六月正是该货的旺季，如果迟于六月，我们将错过销售季节
you effect shipment of the order in October?
你能确认在十月份将该订单的货发出吗
it possible for the goods to be landed at Dalian in early December?
12月初该批货在大连上岸是否可能
need the products in less than one month in order to get ready for the selling season.
我们需要货物不迟于一个月以为销售季节做准备
send us the shipment by train.
请通过火车发货给我们
ship the goods by the first available steamer early next month.
请下月初通过一流的汽船发货给我们
we are in urgent need of the goods, we would like you to ship them by air freight.
由于我们急需此货，我们要求空运
商务英语外贸英语信函参考大全
wish to advise you that the goods your ordered have been shipped today.
很高兴告知你方,你们所订的'货物今天已运出
are pleased to inform you that the last lot consignment has been duly dispatched.
很高兴告知你方,上一次寄送货物已如期运送
m/s “ Vicoria” has left our port carrying the goods for your order No 303. today.
承载你方303号订单货物的“ Vicoria”船已离开我方港口
ship is scheduled to arrive at your port on the 28th October and you may now make all the necessary preparations to take delivery of the goods.
船预计在10月28日到达你方港口,你们现在可以做好提货的准备
goods were shipped by the direct steamer “ Eli:” on May 10th and are estimated to reach Shanghai before June 1st.
货物由“ Eli:”号直航船在5月10号运出,预计在6月1日前到达上海
trust that the goods will reach you in perfect condition.
我们相信货物会完好无损地到达你方
trust the consignment will reach you safely and open up to your satisfaction.
我们相信货物会安全到达你方,并且使你满意
have dispatched your order for Indian rugs which are scheduled to arrived at your port next Friday.
我们已把你方订购的印度地毯运出,将在下周五到达你方港口
shirts under contract No 60,we have booked space on SS.” Eagle” due to arrive in your city around the beginning of next month.
我们预订了“Eagle”号船的船舱来承载你方60号合同下的衬衫.预计在下个月月初到达你方
shipment will be made in three equal monthly installments, beginning fro next month.
货物将从下个月开始按月分三期运送
We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifty-year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to know that it you need to contact us at any time in the future. Our engineers will be equally responsive to your request for assistance.
If we can be of service to you again, please let us know. Thank you again for your very kind letter.
承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。
I enclose an illustrated supplement tour catalogue. It covers the latest designs, which are now available from stock. We are most gratified that you have, for several yeas. Include a selection of our products in your mail-order catalogues. The resulting sales have been very steady. We believe that you will find our new designs most attractive. They should get a very good reception in your market. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for closer inspection. For your information, we are planning a range of classical English dinner services that should do well in the North American market. We will keep you informed on our progress and look forward to hearing from you.
随函寄奉配有插图的商品目录附页，介绍最新设计的产品。贵公司的邮购目录多年来收录本公司产品，产品销售成绩理想，特此致以深切谢意。最新设计的产品巧夺天工，定能吸引顾客选购。烦请参阅上述附页，需查看样本，请赐复，本公司乐意效劳。 本公司现正设计一系列款式古典的英国餐具，适合北美市场需求。如感兴趣，亦请赐知。 愿进一步加强联系，并候复音。
一、格式 1、如果信的内容比较长，会超过一页，那就换一张纸继续打下去，但是不要加入信头，而是用空白、纸质好的白纸。 第二页都要在页面顶端写上收件人的姓名、页数和日期，也可以加上参考文号或主旨。可以把所有这些信息都靠左对齐。
八种经典中英文商务信函范文 第一种、介绍信Letters of Introduction 实例之一：Dear Mr. / is to introduce Mr. Frank Jones our new marketing specialist who will be in Londonfrom April 5 to mid April on shall appr..。
范文：Dear Sirs:Thank you for your letter of 20 January 20xx. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention。
范文：Dear Sirs:Thank you for your letter of 20 January 20xx. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention。
英文商务信函范文的开头写发信人的姓名（单位名称）、地址和日期，一般写在信纸的右上角。 第二行写县、市、盛州、邮编、国名；然后再写日期。标点符号一般在每一行的末尾都不用，但在每一行的之间，该用的还要用。
商务英语索赔信函
have to ask for compensation of ￡6,000 to cover the loss incurred as result of the inferior quality of the goods.
我们不得不就货物劣质产生的损失索赔6,000美金
are compelled to claim on you to compensate us for the loss, $20,000, which we have sustained by the disqualified goods.
我们被迫向你索赔20,000美金，其与不合格品价值相等
are willing to accept the shipment only if you allow a 30% reduction in price.
只有你方降价20%，我们才愿接近这批货
hope you will settle this claim as soon as possible.
我们希望你方尽早解决索赔
for shortage must be made within 30 days after arrival of the goods.
短货索赔须在货到30日内执行
remit us the amount of claim at an early date.
请早日将索赔款汇给我们
examination, we have found that many of the sewing machines are severely damaged.
检查时，我们发现许多缝纫机严重受损
dispatch, within one week, the replacement of another five refrigerators with a price reduction of thirty percent of the total value of the five refrigerators.
请一周内发货，更换另外5台冰箱并就五台总金额降价30%
should be obliged if you would forward us a replacement for the machine as soon as possible.
若你方尽可能地更换机器，我们将不胜感激
insist that you should send perfect goods to replace the defective goods.
我们坚持你方发来优质产品来更换次品
Cross cultural business communication often refers to effective cross-cultural communication between different cultural differences. Appropriate communication channels should be adopted to overcome the negative factors of cultural differences and enhance the understanding and cooperation of this paper. The basic theory of cross-cultural business communication and the two aspects of cross-cultural business negotiation and business etiquette are analyzed in detail, and how to carry out it better is studied Cross cultural business communication to improve trade efficiency.
中文翻译：
跨文化商务交际往往是指不同文化差异因素之间进行有效的跨文化交际，应采取适当的沟通渠道，克服文化差异的消极因素，增进本文的理解与合作，对跨文化商务交流的基本理论和跨文化商务谈判与商务礼仪这两个方面进行了详细的分析，并研究如何更好地开展跨文化商务沟通，提高贸易效率。
Dear Sirs,?
Thank you for your letter dated March 15,20_,ordering 10 000 pieces of Rainbow Raincoat Mode 2.?
We regret that we can no longer supply the said raincoats,which are out of their place we would like to offer our Rainbow Raincoat Mode is our new design,made of light,durable and waterproof quality of this article is excellent,but the price is 5% large number of ?repeat? orders we regularly receive from leading distributors is a clear evidence of the widespread popularity of Rainbow Raincoat Mode 3.?
Full details of our export prices and terms of business are enclosed with this letter.? Our illustrated catalogues and sales literature are being sent by separate ?cover.??
You can be sure of our immediate attention to your order,which we are looking forward to receiving.?
Faithfully,
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