2023-06-27
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在执行上级党组织决定方面存在的问题及整改措施范文(通用6篇)
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2023-07-05
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更新时间：2024-01-10 14:35:24 发布时间：24小时内 作者：文/会员上传 下载docx
2023-06-27
2023-03-18
在执行上级党组织决定方面存在的问题及整改措施范文(通用6篇)
2023-06-15
2023-07-05
2023-07-06
A:Good morning， sir. Have a seat please.
A:先生，早上好，请坐。
B:I would like to know the state of the residential property market right now because I have anapartment tosell.
B:我想明白目前住宅物业的市场情景，因为我想把我的住宅出售。
A:Sure， here is my business card. I'm James Wilson. Let me explain to you how things are. Inrecent months， the demand for residential properties has bee extremely high. The price ofresidenticd propetly has risenalmost twenty percent.
B:没问题，这是我的名片。我叫詹姆士·威尔逊。让我向你解释一下住宅物业的市场情景。最近几个月住宅物业需求十分大。房屋价格上涨了将近20%。
B:Really? Since I have to go back to England within the next few months， I would like to sell myapartment as soon as possible.
B:真的?因为我几个月内就得回到英国了，所以我想尽快卖出我的房子。
A:Don't worry， sir. I think it's a seller's market right now. Let me get down some informationabout your apartment first. what is your property's address?
A:先生，不用担心，依我看此刻是卖方市场。让我先记录一些关于你的房子的资料吧。请问你的房子在哪里?
B:Flat C. 15F， Tong House， Tai Koo Shing.
B:在太古城唐厦十五楼F座C室。
A:What is the square footage of your property? How many bedrooms and living rooms?
A:你的房子面积有多大?有几间卧室和客厅?
B:Its gross area is approximately nine hundred square feet. There's one living room， onedining room， one master bedroom and two other bedrooms.
B:建筑面积约九百平方英尺。有一个客房、一个饭厅、一间主卧室和两间客卧。
A:What is the orientation and view?
A:你的房子的朝向及观景怎样样?
B:It faces south with a hillside view.
B:南向，应对山景的。
A:The market price for Tong House is around five thousand Hong Kong dollars per square foot，but it also depends on the internal layout and condition of the house.
A:唐厦的市场售价每平方英尺约五千港币，可是要视房子的内部布局及装修条件而定.
B:I would like to ask for four point five million Hong Kong dollars.
B:我期望定价为港币四百五十万元。
A:May I have your name and contact number， Sir?
英语打电话情景对话8句
(一) 打电话的人找的是你自己
Is Daisy there? (Daisy 在吗?) Speaking. 我就是。
This is she. 我就是。 (注: 男的用 “This is he.”)
You're speaking/talking to her. 你正在跟她说话。 (注: 男的用 “You're speaking/talking to him.”)
This is Daisy. 我就是 Daisy。
That's me. 我就是。
(二) 对方打错电话
Can I speak to Alexander Walker?
我可以和 Alexander Walker 说话吗?
Alexander Walker? I 'm sorry, but there’s nobody here by this name. Alexander Walker?
抱歉，这里没这个人。
I 'm sorry. I 'm afraid you’ve got the wrong number.
抱歉，恐怕你打错电话了。
What number did you dial? 你打几号?
(三) 打电话的人要找的人不在，问对方是否要留言
Can I talk to Mark? (我可以跟 Mark 讲话吗?)
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了，你要留言吗?
He's not available right now. Can I take a message? 他不在，我可以帮你传话吗?
(四) 电话没人接(或录音机)
旁人/你 (接电话的人)
Is he there? 他在吗?
No one is there. 没人在。
Nobody answered. 没人接。
No. I got the answering machine. 没有! 是录音机。
(五) 打电话的人问他要找的人在哪里
Do you have any idea where he is? 你知道他在哪里吗?
Sorry. I don't know. 抱歉，我不知道。
He's at work right now. Do you want his phone number?
他现在在上班。你要不要他的电话号码?
(六) (因自己忙等原因)请别人去接电话
甲/乙
Paul, can you answer the phone? I 'm busy. Paul,
你能不能去接电话? 我在忙。
Can you get it, Paul? My hands are tied. Paul,
你能不能去接电话? 我现在不能接。
Yes, dear. 是的，亲爱的。
(七) 接受对方留言时听不清楚，希望对方重复
When he comes back, can you have him call me at (206) 5551212?
他回来后，能不能让他打 (206) 5551212 这个号码给我?
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。(请再说一次)
Come again, please? 再说一次好吗?
I'm sorry? 抱歉。(请再说一次)
(八)再见
Suji: June, I’m sorry. I think I’m not able to go to the airport to see you off.苏吉：对不起。我觉得我不去机场给你送行了。
June: Oh, don’t worry about that. I 'll definitely okay.简尼：哦，不用担心。我一定会没事的。
Suji: Well, I really wanted to go, but I have a terrible cold. What time will you leave home? 苏吉：嗯，我真的很想去，但我得了重感冒。你什么时候离家?
June: As soon as my father gets home. Anyway, I understand you. Just take care of yourself. We can say our goodbye right here and now.简尼：只要我的父亲一到家。无论如何，我理解你。要好好照顾自己。现在，我们可以就在这里说再见了。
Suji: Okay, June. Have a wonderful trip.苏吉：好吧，简尼。旅途愉快。
June: Thank you very much. I should say goodbye for now.简尼：非常感谢你。我应该说再见了
电话英语-1.打电话 接电话
1.打电话，接电话
key sentences(重点句子)
，is this 4474716?
喂，是4474716号吗?
’d like to speak to .
我想和王先生讲话。
’m is out right now.
对不起，王先生现在不在。
i know when he’ll be back?
您能告诉我他什么时候回来吗?
is his wife speaking.
我是他的妻子。
i take a message for him?
要我转告吗?
i have your name，please?
请问您是谁?
he available?
他能接电话吗?
’ll just find out for you.
我给您看看他在不在?
，are you still there?
喂，您没挂断吧?
is that speaking?
请问您是谁?
’m so sorry that i made such an early phone call.
对不起我这么早打电话。
do you wish to talk to?
您要找谁呀?
sue james in?
休·詹姆斯在吗?
!is sue there?
喂!是休吗?
，speaking.
是的，我就是。
dialogue a
a：hello?
b： this 4474716?i’d like to speak to ，please?
a：i’m is out right now.
b：may i know when he’ll be back?
a：i don’t know，but he will certainly be back for is his wife i take a message for him?
b：thank you， tell him to be at the airport one hour before tomorrow afternoon.
a：very ’ll let him know as soon as he comes ，may i have your name，please?
b：this is lin .
a：good-bye.
dialogue b
a：good morning.
b：good is li gang here i’m calling from new york in america.
a：how can i help you?
b：i’m trying to get hold of he available?
a：i’ll just find out for you，sir… hello，are you still there? unfortunately， is not available at the
you like me to put you through to
b：yes，’s very kind of you.
a：you’re welcome.
dialogue c
(a：jane b：mary c：sue)
a：hello!
b：hello! good is that speaking?
a：it’s ’m so sorry that i made such an early phone call.
b：it’s do you wish to talk to?
a：is sue james in?
b：sue!jane wants you on the phone.
a：hello!is sue there?
c：yes，speaking.
a：oh，sorry，i’m afraid i won’t attend the meeting this night i had a sore throat and i started getting bot.
c：do you have a temperature?have you taken it?
a：no，haven’t yet.
c：don’t worry about the ’d better go to see a wish you will soon be well.
a：thank you，.
b：bye.
words and expressions
available a.可得到的，可达到的
airport n.机场，航空站
new york n.纽约
unfortunately ad.不幸地，遗憾地
welcome a.受欢迎的
attend vt.出席，参加
sore a.痛的，疼痛发炎的
throat n.咽喉，喉咙
america n.美国
see a doctor 看医生，就诊
put through (电话用语)把……接通
电话英语词汇
answerphone 答录电话 area code 区号 battery 电池 business call 商务电话 cordless phone 无绳电话 country code 国家代码 directory enquiries 电话号码查询 dialling tone 拨号音 engaged 占线 ex-directory 未记载于电话号码簿 extension 分机 interference 信号干扰 international directory enquiries 国际电话号码查询 fault 故障 message 信息 off the hook 挂起 operator 接线员 outside line 外线 personal call 私人电话 phone (telephone的缩写) 电话 phone book / telephone directory 电话簿 phone box / call box 公用电话 phone card 电话卡 phone number (telephone number的缩写) 电话号码 receiver 接听器 switchboard 接线总机 wrong number 号码错误
Steven likes reading books， and now he is talking about them with his friend Dora.
史蒂文喜欢读书，他正在和朋友多拉谈论书籍。
Steven: Hey， Dora! What kind of books do you like to read?
史蒂文：嘿，多拉!你喜欢读什么类型的书?
Dora: I read everything I can get my hands on but I like love stories best. What do you thinkabout the love stories?
多拉：我拿到什么书就看什么书，但最喜欢看的是言情小说。你觉得言情小说怎样样?
Steven: I hate to tell you this， but they are nothing but sob stories.
史蒂文：我很不想这么说，但它们对于我来说只是赚人眼泪的故亊而已。
Dora: I don't think so. I like them. Then what's your favorite book?
多拉：我不这么认为，我喜欢言情小说。那你最喜欢读什么书?
Steven: I'm fond of history books.
史蒂文：我喜欢看历史书。
Dora: Oh， the history books are dull to me.
多拉：噢，历史书对我来说太枯燥。
Making a phone call
useful sentences
that Jane speaking?
is 's that?
's calling? Who is speaking? May I have your name?
May I beg your pardon?
on, please!
go ahead.
put it through.
you repeat your phone number?
she's out.
I take your message?
you like to leave a message?
I have you mobile number?
's on the another line now.
line is busy.
am occupied. I have no time. I'm not available.
line is free. Her line is through
line is broken. Her line is dead. Her line is out of order.
line is busy.
Fashion conversation
Conversation 1
A:Hello.
B:This is Sofy,may I speak to Lamley?
A:This is Lamley.
B:Hello, you free tomorrow?
A:Yes.
B:Would you like to go to an activation with me?
A:I'd like you tomorrow.
B:See you.
Conversation 2
A:Hello,is Mr Ofer there
B:Sorry, afriad you have a wrong don't have Mr Ofer here.
A:I want 64204223,is that right?
B:No, you give a wrong number.
A:oh,I'm sorry to bother you.
B:That's all right.
Conversation 3
A:Gongshan Development Co., I help you?
B:I'd like to speak your export manager,please.
A:May I ask who's calling?
B:This is Mrs Wang,from @ @.
A:I'm sorry Mrs wang,but Mrs Fu is not in at the moment.
B:When will he come back,do you know?
A:As suppose you reback at 10:30?
B:May I leave message?
A:Of course.
B:Please ask him to give me a call as soon as he return .he has my number.
A:Ok,Mrs 'll do that.
B:thank .
Conversation 4
A:Operator,I want to make a correct oversea phone call to Beijing.
B:Who would you like to talk to ?
A:Rachel Jahon
B:What is phone number?
A:The code is 880 ,the area code is 010 , and the local number is 88245784
B:Your name,please.
A:Monicole Tan.
B:hold on ,please.
A:Ok,thank you.
B:Her line is through now,please go ahead.
Conversation 5
A:I'm going to the fair any one looks for me. ask them to call the fair.
B:What is the telephone number?
A:88267894,extension to 208
B:When will you reach there?
A:About 10: thing is that I want an appointment with the customer at
Chanxing hotel at 3:30 this help me phone the customer so we
can confirm now.
B:What is the customer's name,and what is his room number?
A:You can check them from the fax yesterday.
B:Ok,I'll phone the customer right you want to pick him up at our
office?
A:No,I'll discuss the business with him at hotel.
Conversation 6
A:May I speak to Mr Green,please?
B:Just a moment,'m sorry,but his line is busy at the you
please hold on?
A:How long will I take?
B:Sorry,but I'm not sure about it.
A:I'm calling one distance,so please ask him to as soon as gets off the
'm Lucy.
B:I'll have him call you he have your phone number?
A:I think so.
B:When should he try to reach you?
A:Any time before 6:00.
B:'ll let him call you later.
A:Thank you.
B:You are welcome.
Conversation 7
A:United trading company,good afternoon.
B:Good I speak to Mr Green,please?
A:May I ask who's calling?
B:This is Mrs Jahon from international textile
A:Just a minute,Mrs Jahon.
A:Mr Green,Mrs Jahon from international textile wants to speak to you.
C:Put it through ,please.
C:Hello,Mr Green speaking.
B:Good afernoon,Mr 'm calling about the dress agreement you send me
Conversation 8
A:Marketing manage office,can I help you?
B:Mr Green,please.
A:Sorry,he's out.
B:What time you suspect back them?
A:Sorry,I am not sure,can I take a message?
B:No,'ll call back later.
A:That's call again later.
B:Ok,thank .
Conversation 9
A:Is Mr Li there,please?
B:Sorry,I can't hear you,would you please speak a little loud?
A:I said is Mr Li there?
B:Mr Green,the line is 't hand up,'ll have a call chance to
another line.
A:Hello,ABC Company.
A：您好，ABC公司
B:Hello,could I speak to Mr. Wang,please?
B：您好，能让王先生接电话吗?
A:I am sorry. He's out in a meeting now. Could I ask who is calling?
A：很抱歉，他现在正出席一个会议，请问您是哪位?
B:This is of XYZ Company. When will he be back?
B：我是XYZ公司的.史密斯先生，他什么时候回来?
A:Hell be back at about five in the afternoon. Could I take a message?
A：他大约今天下午五点回来，要留言吗?
B:Yes. Please tell him I called and ask him to return my call as soon as possible. It's about the PPT contract.
B：是的，请告诉他我给他打电话了，并让他尽快给我回电 话，是关于PPT合同的。
A:All right,Mr. Smith. I'll be sure he gets your message.
A：好的，史密斯先生，我会转达给他的。
A: And the number? 电话号码呢?
B:
A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。
B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。
A: You are welcome. Good-bye. 别客气，再见。
A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业，我是Cathy Winer, 我能帮您吗?
B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻烦你接到Black先生，好吗?
A: May I know who’s calling? 请问您是哪位?
B: This is Mary Fox of . Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。
A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗?
B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。
A: OK. Then, would you please hold the line? (one minute later) 好的，请你别挂机。(一分钟后)
Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。
B: Thank you for your kind assistance, Ms. Winer 非常感谢你的善意帮助，Winer小姐。
A: You are welcome. 别客气。
A: Good morning. NTT Co… 早上好，NTT公司。
B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 你好，可以和出口部负责人Ira Black先生通话吗?
A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 对不起，Black先生刚出去。可以问一下您是哪位吗?
B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?
我是Ace咨询公司的John Carter. 请你告诉我什么时候能找到他。
A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗?
B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.
我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。
A: I see. I’m sure to pass your messages to Mr. Black. 明白了，我一定把您的留言传达给Black先生。
B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 那就好，你可以告诉他，由于意外变化，在进一步通知之前，请勿给NNC公司发货。事关重大，稍后我会做出解释。
A: Okay, let me repeat your message to see if I’ve got it all. 行。我重复一遍留言，看看是否记全了。
打电话 Making a call
T：Hello?
你好?
L：Hi, is James there please?
你好，请问詹姆士在吗?
T：Yes. Who's calling?
是的，请问您是哪位?
L：Linda.
琳达。
T：One moment please.
请稍等。
L：OK.
J：Hello?
L：Hi James, it's Linda.
你好，詹姆斯，我是琳达。
J：Hi Linda.
你好，琳达。
L：What are you doing now?
你现在干什么呢?
J：I'm working.
我在上班。
L：Are you busy?
你忙吗?
J：Yes. It's been really busy here all day.
是的，这里一整天都会很忙。
L：What time do you get off work?
你什么时间下班。
J：8:30PM
晚上八点半。
L：I'll call you back after 8:30PM
我八点半之后再打给你。
J：OK. Talk to you later.
好的，待会聊。
L：Bye bye.
拜拜。
In this conversation, Sally is a receptionist for a major computer hardware supplier. This particular morning, she is also filling in for a personal secretary who called in sick.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.
Sally: Just a moment, please. I'll transfer you.
Caller 1: Thank you.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?
Sally: I'm sorry, he's in a meeting. May I take a message?
Caller 2: When will he be available?
Sally: I don't know, sir. Would you like to leave a message?
Caller: No, that's OK. I'll call back.
Sally: Good morning. Ms Carling's office. What can I do for you?
Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.
Sally: Hold on , please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.
Caller 3: That'll be fine. Thank you very much.
中文参考： 在这段对话中，Sally是一家大型电脑硬件供应商的接待员。今天早晨，一位私人秘书请了病假，Sally暂替她的工作。
Sally: 早上好。ABC公司，我是Sally，请问您有什么事吗?
Caller 1: 是的，我是Dave Michaels，请Amy Winters听电话。
Sally: 请稍等。我给你转过去。
Caller 1: 谢谢。 Sally: 早上好。ABC公司，我是Sally，请问您找那位?
Caller 2: 我是Lance Stevens，请你们的客户服务部经理接电话，好吗?
Sally: 对不起，他在开会。要留个口信吗?
Caller 2: 他什么时间方便?
Sally: 我不知道，先生。您需要留个口信吗?
Caller 2: 不用了。我会再打过来的。
Sally: 早上好，Carling女士的办公室，我能为您做什么吗?
Caller 3: 我是Marlene Casper，我要约见Carling女士，她知道我是谁。
Sally: 请稍等，我查一下她的日程……您明天10:00可以会见Carling女士。
Caller 3:很好。非常感谢。
以上就是为大家整理的经典商务英文电话对话的相关内容，希望能够对大家有所帮助。商务英语主要是用于职场中，大家可能会遇到各种各样的情况，所以在学习的过程中，各种各样的场景大家都需要掌握。
打电话找人的典型英语对话
In this conversation, Sally is a receptionist for a major computer hardware1 supplier. This particular morning, she is also filling in for a personal secretary who called in sick.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.
Sally: Just a moment, please. I'll transfer2 you.
Caller 1: Thank you.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?
Sally: I'm sorry, he's in a meeting. May I take a message?
Caller 2: When will he be available?
Sally: I don't know, sir. Would you like to leave a message?
Caller: No, that's OK. I'll call back.
Sally: Good morning. Ms Carling's office. What can I do for you?
Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.
Sally: Hold on , please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.
Caller 3: That'll be fine. Thank you very much.
中文参考：
在这段对话中，Sally是一家大型电脑硬件供应商的接待员。今天早晨，一位私人秘书请了病假，Sally暂替她的工作。
Sally: 早上好。ABC公司，我是Sally，请问您有什么事吗?
Caller 1: 是的，我是Dave Michaels，请Amy Winters听电话。
Sally: 请稍等。我给你转过去。
Caller 1: 谢谢。
Sally: 早上好。ABC公司，我是Sally，请问您找那位?
Caller 2: 我是Lance Stevens，请你们的客户服务部经理接电话，好吗?
Sally: 对不起，他在开会。要留个口信吗?
Caller 2: 他什么时间方便?
Sally: 我不知道，先生。您需要留个口信吗?
Caller 2: 不用了。我会再打过来的。
Sally: 早上好，Carling女士的办公室，我能为您做什么吗?
Caller 3: 我是Marlene Casper，我要约见Carling女士，她知道我是谁。
Sally: 请稍等，我查一下她的日程……您明天10:00可以会见Carling女士。
Caller 3:很好。非常感谢。
扩展：议价时可能用到的句子
一般情况下在美国商店里买东西是没有讨价还价的。但很多情况下是可以的。比如美国人的garage sale，大街上的交易或跳蚤市场里的交易。 特别是有当你买大东西的时候，比如房子、车子时一定要记得和对方讲讲价。不然你就亏大了。 下面列举的是议价时可能用到的句子： How much is this? How much will that be? How much are these altogether? I think this is too expensive. That's little too much for me. Could you make it less for me? I can't afford it. This is too much. This is not a reasonable price. I don't have this much cash on me. Will you make it little cheap? What's the regular price? Do I get discount on this? Tell me what's the best price you can do for me? If I pay you cash， will you give me some discount? I'd buy this if you can make it a little less expensive. I'd buy it if you reduce the price a little. May I have a discount on this? Will you give me a discount? Can I have a discount? Would you give me a discount if I buy three of these?
gordon: hey buddy, your english is improving by leaps and bounds.
molly: your english is not so shabby either.
gordon: thanks for the compliment.
molly: one compliment deserves another.
gordon: you praise me, so i praise you, right?
molly: that is correct. and today i will help you review and you will return the favor and help me review. is that cool with you?
gordon: of course, anything for you. when do we kick it off and begin?
molly: asap.
戈登：嘿，伙计，你的英语正在突飞猛进啊。
莫莉：你的英语也不是那么肤浅。
戈登：承蒙夸奖。
莫莉：咱们礼尚往来，互相夸奖。
戈登：你夸奖了我，所以我也夸夸你，对吗？
莫莉：没错。今天我将帮你复习，作为回报，你也帮我复习吧。这样好吗？
戈登：当然，随你。什么时候我们开始呢？
莫莉：越快越好。
new words 生词
1) accept （接受，承认）: admit, recognize
we gladly accept cash and checks, but we don't accept credit cards.
我们很高兴接受现金和支票，但是我们不接受信用卡。
2) charge card （信用卡）: credit card, bankcard
i would like to charge this purchase on my charge card.
我想从我的信用卡上支付这笔购买费用。
3) check （支票）: a bank note
hold on one moment and i will write you a check. the check is in the mail.
请等一会儿，我来给你开一张银行支票。支票装在信封里。
4) satisfactory （满意的）: good enough
ok, so your son's grades were satisfactory--not great, but good enough.
你儿子的成绩虽然不是特别地突出，但也令人满意。
5) vegetarian （素食主义着，食素者）: someone who doesn't eat meat
my mom made us an all-vegetable meal, because my sister is a vegetarian.
我妈妈给我们做了一顿全素的饭菜，因为我妹妹不吃肉。
lessons 课文
not everyone will go abroad, but most people will have an opportunity to call an english speaking person or company. for this reason, everyone should have good english telephone skills.
booking reservations by phone: many different kinds of reservations will use similar questions on the phone. the following are some of the most asked questions and examples of answers. as always, it is best to answer in complete sentences.
1) a. how many in your party?
b. there will be three of us.
2) a. how will you pay? cash, check or charge?
b. i would like to pay by check. where should i send the check?
3) a. when will you need your reservation for?
b. i will need my reservation for friday the 18th of may.
4) a. do you have any special needs?
b. yes, i need vegetarian meals.
5) a. smoking or non-smoking section?
b. of course non-smoking section, please.
6) a. what name shall i put the reservation under?
b. please put the reservation under rodman, dennis rodman.
不是每个人都需要出国，但是大多数的人都有机会打电话给一个讲英语的人或者公司。因此，每个人都需要具备良好的电话英语技巧。
电话订票：虽然订票的种类很多，但是电话定订票的方式和所用的语言却大都相似。以下是电话订票时最常见的问与答。一直以来，对话尽量用完整的句子来答复对方。
1) a: 请问将有多少人？
b: 包括我三个人。
2) a: 请问你将采用何种支付方式？
b: 我想用支票的方式支付，我应该把支票寄到哪里？
3) a: 你需要预订什么时候？
b: 我需要预订5月18日星期五这天的？
4) a: 你有什么需求吗？
b: 是的，需要全素的食物。
5) a: 吸烟区还是非吸烟区？
b: 当然，请帮我预订非吸烟区的座位。
6) a: 请问我能知道你的姓名吗？
b: 请在预订一栏注明我的名字是罗德曼，丹尼斯·罗德曼。
dialogue 对话
airline reservations: 预订机票
molly: hello, canadian airlines, how may i help you?
gordon: i'd like to book a ticket to nyc.
molly: when would you like to fly?
gordon: asap.
molly: we have a flight tomorrow at 10 am, is that satisfactory?
gordon: of course. that would be fine.
molly: how many in your party?
gordon: just me this time.
molly: what class will you fly? first class? business class? or economy class?
gordon: business class will be fine.
molly: would you like the vegetarian meal?
gordon: no thanks, i like to eat meat.
molly： smoking or non?
gordon: non-smoking, of course.
molly: round-trip or one way?
gordon: i would like to book a round-trip ticket.
molly: when would you like to return?
gordon: how about saturday the 11th?
molly: sorry to say, that day is all booked up. can i book you for sunday the 12th?
gordon: that will be fine.
molly: how will you pay, cash or charge?
gordon: i would like to pay by check.
molly: i am sorry, we do not accept checks.
gordon: i'll pay by charge card then.
molly: great. what name shall i put the reservation under?
gordon: mr. gordon alexander.
molly: you are all set, mr. alexander.
gordon: thanks a bunch.
molly: my pleasure.
莫莉：你好，这里是联合航空公司，我能帮你做什么吗?
戈登：你好，我需要预订一张到纽约的机票。
莫莉：您想订什么时候的机票?
戈登：越快越好。
莫莉：我们在明天上午10点种有一个航班，你觉得这个时间可以吗？
戈登：当然，太好了。
莫莉：您需要订几张机票？
戈登：这次就一张。
莫莉：您需要哪个级别的舱位？头等舱？商务舱还是经济舱？
戈登：商务舱就可以了。
莫莉：你需要素食吗？
戈登：不，我不是素食者。
莫莉：吸烟区还是无烟区？
戈登：当然是无烟区。
莫莉：单程还是往返？
戈登：我需要一张往返机票。
莫莉：你需要何时回来？
戈登：11号星期六返回。
莫莉：很抱歉，11号的返程机票都已经订满了，您觉得12号星期日的返程机票如何？
戈登：也可以。
莫莉：你希望什么支付方式？现金或信用卡？
戈登：我想用支票支付？
莫莉：很抱歉，我们不接受支票的支付方式。
戈登：那么我用信用卡支付吧。
莫莉：好的，那么我在预订这一栏里填谁的名字好呢？
戈登：戈登·亚力山大先生。
莫莉：都好了，戈登·亚力山大先生。
戈登：多谢你。
莫莉：不客气。
new words（生词)
1) etiquette （礼节）: good manners, customs
before you have a dinner date with a beautiful girl, you should learn some eating etiquette.
在你与一个漂亮女孩约会之前，你应该学习了解一些进餐时的礼节。
2) hang up （放下电话）: put down the telephone receiver
always say goodbye before you hang up the phone.
别忘了在挂断电话之前要与对方说再见。
3) mega （大的，超大的，超级的）: really big, huge, super
madonna is a mega-star.
麦当娜是个超级明星。
4) prohibit （阻止）: don't let, stop
the law in the usa prohibits you from drinking beer until you are 21 years old.
美国的法律禁止不满21岁的年轻人喝酒。
5) receiver （听筒）: the part of the phone that you talk into
please talk clearly into the receiver.
请对着听筒用清晰的声音说话。
lesson: 课文
1) never pick up (answer) the phone and say, “what?” “yeah?” or “ok?” this is what a rude dude would do. try being polite and saying, “hello, bob speaking, how may i help you?”
2) never hang up the receiver without saying goodbye in a polite way. like this, “hope to talk to you again soon, bye.” or “bye for now.” or “ ”it was so nice talking to you, bye!_
3) if you have to ask someone his or her name over the phone, use the following ways!
a) pardon me, may i ask who's calling? (the most polite way)
b) may i have your name, sir? (also good)
c) excuse me, mam, can you tell me your name please? (satisfactory)
4) note: people who use their mobile phones in restaurants, movie theaters or in english classes are mega-rude dudes! proper phone etiquette prohibits this.
1) 在拿起电话的时候永远也不要说诸如“什么？”“怎么了？”或者“好吗？”之类的话。 这样说话在职场上是不礼貌的。要尽量婉转礼貌地说话，如“你好，我是鲍勃，我能为您做什么吗？”
2) 在没有对对方礼貌地说再见之前，不要挂上电话。礼貌的说法如“希望不久的将来能有机会再跟您交谈，再见”或者“先再见了”或者“很高兴有机会与您交谈，再见”。
3) 如果你在电话上需要问询对方的姓名，只可以用下面的话问：a) 很抱歉，我可以知道您的姓名吗？（最有礼貌的方式）
b) 先生，可以告诉我您的名字吗？ （同样可以）
c) 对不起，夫人，您能告诉我您的姓名吗？（令人满意的一种）
打电话礼仪对话案例
一、案例：
1.打电话的人找的是你自己
A: Is Daisy there?
Daisy 在吗?
B: This is she.
我就是。
(注: 男的用“This is he.” 下同，不再解释)
举一反三：
You’re speaking/talking to her.
你正在跟她说话。
This is Daisy.
我就是Daisy。
That’s me.
我就是。
2.打电话的.人要找的人不在
A: May I speak to Mr. Gates?
请问Gates 先生在吗?
B: He’s not here right now.
他现在不在这里。
举一反三：
He’s out.
他出去了。
He’s in a meeting right now.
他现在正在开会。
You’ve just missed him.
你刚好错过他了。
He’s just stepped out.
他刚好出去了。
3.打电话的人要找的人不在, 问对方是否要留言
A: Can I talk to Mark?
我可以跟Mark 讲话吗?
B: He’s out on his lunch break right now. Would you like to leave a message?
他出去吃午饭了, 你要留言吗?
举一反三：
He’s not available right now. Can I take a message?
他不在, 我可以帮你传话吗?
4.打电话的人问他要找的人何时回来
A: Do you know when he will be back?
你知道他什么时候会回来吗?
B: I’m sorry. I don’t know.
抱歉, 我不知道。
举一反三：
I have no idea.
我不知道。
He should be back in 20 minutes.
他应该二十分钟内会回来。
5.打电话的人问他要找的人在哪里
A: Do you have any idea where he is?
你知道他在哪里吗?
B: Sorry. I don’t know.
抱歉, 我不知道。
举一反三：
He’s at work right now. Do you want his phone number?
他现在在上班。
你要不要他的电话号码?
二、技巧:
随时记录
在手边放有纸和铅笔，随时记下你所听到的信息。
如果你没做好准备，而不得不请求对方重复，这样会使对方感到你心不在焉、没有认真听他说话。
自报家门
一拿起电话就应清晰说出自己的全名，有时也有必要说出自己所在单位的名称。
同样，一旦对方说出其姓名，你可以在谈话中不时地称呼对方的姓名。
转入正题
当你接听电话时，不要“哼哼哈哈”地拖延时间，而应立即做出反应。
一个好的开场白可能是：“您需要我做什么?”当你觉出对方有意拖延时间，你应立即说：“真不巧!我正要参加一个会议，不得不在5分钟后赶到会场。
”这样说会防止你们谈论不必要的琐事，加速商务谈话的进展。
避免将电话转给他人
自己接的电话尽量自己处理，只有在万不得已的情况下才能转给他人。
这时，你应该向对方解释一下原因，并请求对方原谅。
例如，你可以说：“布朗先生会处理好这件事的，请他和您通话好吗?”在你作出这种决定之前，应当确定地方愿意你将电话转给他人。
例如，你可以说：“对于这件事，我们很快会派人跟您联系的。
避免电话中止时间过长
在这里输入你的内容，注意不要用退格键把所有文字删除，请保留一个或者用鼠标选取后直接输入，防止格式错乱。
如果你在接电话时不得不中止电话而查阅一些资料，应当动作迅速。
你还可以有礼貌地向对方说：“您是稍候片刻，还是过一会儿我再给您打过去?”
让对方等候时，你可以按下等候键。
对于接电话的人来讲，当需要查阅资料而有礼貌地请对方稍等片刻，这是可以令对方接受的。
如果有人在你正在通话时打进电话，你可以选择合适的词语让你通话的人稍候。
然后拿起另一部电话说：“你能否稍等?我正在接听一个电话。
”如果打来电话的人只是有一些小事，便可以当即回绝，然后迅即转向第一个电话，而这个人也会意识到你很忙而加速你们的讨论。
Tina: Good morning， Ann.
早上好啊，安。
Ann: Morning， Tina.
早上好，蒂娜。
Tina: Do you know what date it is today?
你明白今日是几号吗?
Ann: Yeah， it’s October 29th， what’s the matter?
嗯，10月29号，怎样了?
Tina: Today is September 12th， according to the lunar calendar. It’s mother’s birthday.
今日是农历九月十二， 是老妈的生日。
Ann: Really? Oh， my god. I forgot it. Do you have any plan?
真的吗?我的天啊。 我居然忘了。你有没有什么计划啊?
Tina: Yeah， I decide to make a birthday cake for her.
有啊。我打算做一个蛋糕。
Ann: Good idea. And a bunch of carnation will be better..
好主意。多一束康乃馨会更好。
Tina: Certainly. Today we will do all the housework. I am going to the supermarket to buy the flour and eggs.
当然了。今日将由我们来做所有的家务哦。我此刻要去超市买面粉和鸡蛋。
Ann: Well. You prepare the birthday cake and I will decorate the house.
好的。你去准备蛋糕，我来装饰房间。
打电话出现意外情况 Caller does not continue the conversation
A：Hello?
B：Hi. May I speak to Eric?
嗨，我可以和埃里克讲话吗?
A：Eric? Eric who?
埃里克?哪个埃里克?
B：Eric Robert.
埃里克·罗伯特。
A：Who’s calling, please?
请问你是哪位?
B：A friend of the family.
他们家的一位朋友。
A：Just a minute. I’ll put you through.
稍等。我帮你找去。
C：(Eric receives the call.) Hello? Hello? Speak up, please. I can’t hear you. Is anybody there? There’s nobody there.
(埃里克接电话)喂?喂?请讲话。我听不见。有人在吗?没人在。
A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好,我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好,我想找Hunter先生。
A: May I ask who is calling, please? 请问您是哪位?
B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢,Wood先生,请稍等。(打内线电话)Hunter先生,IBM电脑公司的Wood先生找您。
C: Can you find out what he wants? 你可以问他有什么事吗?
A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的,Hunter先生。(对来电者说)对不起Wood先生,让您久等了。Hunter先生现在非常忙,他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的,我想买一些计算机软件,另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software. 我明白了,非常感谢,Wood先生。请你等一下好吗?(打内线电话)Hunter先生,Wood先生想买一些计算机软件。
C: I see. Put him on line two. 好的,请转到2号线。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to h
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