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更新时间:2024-02-18 15:02:11 发布时间:24小时内 作者:文/会员上传 下载docx
2023-06-29
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2023-06-18
2023-06-15
2023-07-05
好像他们现在开始登机了。祝您旅途愉快。
We're now staying at the Holiday Inn. How do we get to the airport?
我们现在住在假日酒店,到机场怎么走?
BWe have shuttle buses leaving for the airport from downtown every 20 minutes The bus stops at Holiday Inn as well. Be sure to get on the bus before 7: 30.
我们在市区每20分钟有班车开往机场。班车会在假日酒店停。请您7:30之前一定要乘上我们的班车。
AWhat is the earliest one?
最早的一班是什么时候?
BAt 7 am. It takes about one hour to get to the airport. So it'll be right for your timing.
早上7点。到机场一小时左右,正好赶上你们的航班。
AOK, thank you. By the way, what can I do if I want to put off my flight?
好的,谢谢您。请问,万一我想推迟我的航班怎么办?
BYour tickets are valid for one you want to change flight, you just go to the airline's ticketing office and have it reconfirmed. But you have to fly the same airlines.
你们的机票一年之内有效。如果您想改变航班日期,您只需到售票处再次确定您的航班就行了。不过您仍然得乘坐同一家航空公司的班机。
AOK. What can I do if l want to cancel the ticket?
好的。如果想取消这个航班呢?
BIn that case. you can get a refund with a certain percentage of the original fare deducted as the service charge.
那样的话,您仍然可以拿回您的机票费用,不过将会扣除原价一定比例的服务费。
AThat's reasonable. OK, thank you very much.
这很合理,非常感谢。
international flight 国际航班
domestic flight 国内航班
excess luggage 超重行礼
air service 航空公司服务
circular tour ticket 环程旅行票
airbus 空中客车
air terminal 航空集散站
passenger cabin 客舱
tourist class 普通舱,经济舱
air hostess,stewardess 空中小姐
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由宣传部礼貌办及建设、工商等方面的专家、领导一行12人于20_年8月30日午时5:30分左右到达,9月1日午时3:40分离店,在酒店日程安排如下:
1、就餐:
晚餐(主桌:百合厅1+3桌,工作人员:多功能厅)
早餐(自助餐:领导在樱花阁,工作人员在万福阁)
午餐(自助餐,地点:万福阁)
晚餐(同晚餐)
早餐(同早餐)
午餐(同晚餐)
说明:百合厅主桌18人,安排4名服务员,准备席位卡,鲜花;副桌3桌,10人,各安排2名服务员;还需准备:欢迎标语、台前的鲜花盆景、立式话筒。以上由陈小燕负责,各相关部门配合。
2、住宿
a.豪华套间(A501、B501)2间
b.标准套间(B418、B518、B521)3间
c.单人间(B403、B412、B416、B417、B419、B423、B503、B512、B519、B523)10间d.标准间(A505、A506、A507、A508、A509、A510、A515、A416、A419、A420、A421)11间
e.县领导午休房:日15间,9月1日15间
说明:每一天早晨7:15分叫醒,9月1日县领导午休房2:40分叫醒;房间里准备水果、点心、雀巢袋装咖啡、鲜花。以上由缪艳、吴颖具体负责,各相关部门配合。
3、会议
长江厅:汇报会(约1小时),8月31日8:30开始,安排80人左右的回字型,准备席位卡、茶水、香巾、音响、话筒。
5F贵宾厅:省检查团工作室
6F会议室:工作人员及驾驶员休息室
2F会议室:创立办档案室
玫瑰厅:来信来访接待室
以上由吴颖、沈松华具体负责,各相关部门配合。
4、备用活动
KTV:芙蓉厅、百合厅,准备:茶水、水果、小吃、鲜花。由沈松华负责,各相关部门配合。游泳馆:邱洪飞负责。
棋牌室:安排四间棋牌室,准备:水果、茶水、点心。由吴颖负责,各相关部门配合。足疗:常红林负责。
夜宵:中厨房负责安排,何志刚负责,汤荣配合。
一、本次活动领导小组名单
组长:张晓华(总经理)
副组长:申爱明(副总)、何志刚(副总、行政总厨)
成员:张小琴(营销部经理)
缪艳(前厅部经理)
吴颖(客房部经理)
陈小燕(餐饮部经理)
汤荣(厨师长)
朱建红(质培部经理)
沈松华(保安部、康乐部经理)
魏竹君(财务部经理)
陈善伟(工程部经理)
倪蓓蕾(采供部经理)
邱洪飞(游泳馆经理)
常红林(桑拿部经理)
丁昀昀(行政办主管)
二、车辆停放及安全
1、职责部门:保安部
2、负责人:沈松华
3、保安:
4、要求:a.从8月29-30日起,注意门前车辆的管理,确保8月30午时-9月1日午时省测评组领导车辆的有序排放;b.配合县xxx门做好安全保卫工作。
三、迎宾及入住
1、职责部门:前厅部、行政办
2、职责人:缪艳、丁昀昀
3、门僮(二名):
4、礼仪小姐(八名):
5、要求:a.门僮必须配戴白手套;欢迎语(欢迎光临__国际大酒店);确保客人安全下车,及时将客人行李放置行李车送至房间。b.礼仪小姐面带微笑,欢迎词(欢迎光临),绶带资料:“__欢迎您”c.总台人员提前做好房卡、入袋。d.总机人员负责叫醒服务;e.商务中心配合创立办领导准备好每一天就餐的席位卡及8月31日上午分长江厅的席位卡。
四、房间安排
1、职责部门:客房部
2、职责人:吴颖
3、服务员:
4、要求:a.配合工程部确保本次接待的所有用房设施、设备完好;b.检查所有用品是否齐全;c.客人进店后,在4F、5F电梯口安排专人,负责将客人引进房间;d.配合采供部保证房间的水果等到位;e.提前做好房内及过道的灭蚊、灭苍蝇工作;f.对本次接待的所有用房提前做好通风工作,确保房内无异味;g.配合采供部及时补充所有用房的小食品。
五、会议室安排
1、职责部门:客房部、康乐部
2、职责人:吴颖、沈松华
3、二楼会议室服务员:
四楼长江厅服务员:
五楼贵宾厅服务员:
六楼会议室服务员:
二楼玫瑰厅服务员:
4、要求:a.配合工程部确保本次接待的所有会议室设施、设备完好;b.拆除二楼会议室四周的椅子,在会议室三面放置条桌,铺蓝色台布,空余一边放5张椅子;c.做好各会议室的卫生清扫工作;d.按照接待方案安排,定人定岗。
六、餐饮安排
1、职责部门:餐饮部、中厨房
2、职责人:陈小燕、何志刚
3、服务员:
4、要求:a.配合工程部确保本次接待餐厅设施、设备完好;b.检查所有餐具是否齐全;c.检查餐厅的卫生情景(尤其做好灭苍蝇);d.及时与营销部沟通餐厅其他用品的落实情景。(鲜花、音响、话筒、席位卡等)e.根据接待方案落实好每一天餐厅的服务人员,做到定人定岗。
七、检查监督
1、职责部门:质培部
2、职责人:朱建红
3、要求:在所有接待活动开始前,按照接待方案的要求,检查各部门的落实情景,并及时与营销部沟通、落实。
八、接待安排
1、职责部门:营销部
2、职责人:张小琴、刘晓东
3、要求:检查各部门的落实情景,与各职能部门及时沟通并上报领导小组。
九、结算
1、职责部门:财务部
2、职责人:魏竹君
3、要求:a.前台各收银点必须熟记贵宾的人数、姓名、身份、在店时间、活动过程等。b.热情礼貌、准确、有效答复贵宾提出的问题。c.每日整理贵宾账单,贵宾离店前1小时,将所有账单准备完毕,备用。
十、几点说明
1、各级管理人员逐级检查下级准备工作完成情景,逐条落实。
2、召集本部门会议,制定部门接待计划,职责落实到人。
3、凡一线工作人员熟记“应知应会”,并注意使用普通话。
A: how old is Keith?
B: he’s 21. how old is James?
A: he’s a year older than Keith, but he looks younger.
B: how’s your father?
A: he’s fine. He retired last week. It’s turning poing in his life. Now he can relax and enjoy his retirement.
B: he can spend more time with his grandchilder.
A: oh, I don’t think he wants to. He wants to travel to several different countries around the world.
B: so, he wants to have a more active retirement. Good idea!
A: how do you want to spend your old age?
B: in the same way, probably.
A: are you ready to go shopping?
B: just a need to make a list of thinks that we need.
A: good you written down potatoes, carrots, and onions?
B: I don’t have onions on my ’ll add should get some green tea ok or should we get the same tea that we usually get?
A: let’s get need some coffee that on your list?
B: yes, it ’s my there anything that I’ve forgotten?
A: I think you’ve got want to got some chocolate and some cheese.
B: what kind of cheese do you want.
A: I’m not ’ll decide at the cheese counter, when I can see what they we got enough money?
B: we don’t have enough cash, so I’ll take my credit card and we can pay with are the car keys?
A: I’ve got them I drive?
Xiao Ling is on her way to the dormitory. She drops a book and Yani and Songtao who happen to be right behind her, pick up the book and give it back to her.
Y: Excuse me, is this your book?
X: Thank you so much.
Y: You are welcome. Are you a new admit?
X: yes. I just came to register yesterday. My name is Xiao ling. Nice to meet you.
Y: My name is Yani. Nice to meet you, too. This is my friend since childhood, Songtao.
S: hi! We both came from .
X: really? I am from there too. We are all town fellows aren’t we?. It’s such a small world.
Y: absolutely. We both majored in computer science. What’s yours?
X: accounting. I don’t really like it. But my parents said this school offers excellent accounting programs and it will be easier for me to get a job later on.
S: I picked my own major because I know what I want. I just like computers a lot. I would like to be a computer programmer in the future.
Y: Well, I don’t know wether I really like it or not. I just follow Songtao where he goes.
X: I feel bad for those students who make it to the top but had to quit school because of short of money.
S: My parents paid some of my tution and I said to myself that I want to be somebody. But no matter how much I do, I will never be able to repay parents for what they do for me.
X: yeah. I agree with you.
S: look. The boys are playing basketball now. I will join them. See you !
X: let’s keep in touch, ok?
Y: ok. Here is my cell phone number.
X: this is mine. I am so glad to meet you. Take care!
Y and S: bye!
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