2023-07-05
2023-07-05
2023-06-18
2023-06-29
2023-03-19
更新时间：2024-03-14 08:31:16 发布时间：24小时内 作者：文/会员上传 下载docx
2023-07-05
2023-07-05
2023-06-18
2023-06-29
2023-03-19
Dear Editor,
I am writing this letter to reflect some problems I came across recently to the improvement of the service industry.
This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately when I went home and read carefully,I found that the several pages of the dictionary have been cracked and is worse,the misprints spread everywhere in the dictionary and seriously affect my there was such damage and misprint to the dictionary,I went to the bookstore to require for a to my surprise,the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary.
It goes without saying that todays face-paced and market-oriented economy calls for much higher standard for service my regret,many of the commercials fail to achieve this standard and the quality of the staff needs to be self-evident that the poor quality of practitioners in the service industry will not only dee* disappoint customers but also hamper the development of our countrys a result,I expect your newspaper to appeal to the service industry to attach more importance to the service improvement.
Thank you for your attention!
Sincerely yours,
Sam
On the whole, my stay here was satisfactory. The hotel was comfortable and the room was bright, but it was too dirty. Whats more the food was compeletely awful and the service was really terrible. I have stayed in your hotel for several times and everything is getting worse, though the price is fair.
Please try to clean the room a bit more often and find someone who is capable of cooking and who knows how to talk friendly to others.
英语作文酒店投诉扩展阅读
英语作文酒店投诉（扩展1）
——英语作文投诉信5篇
Dear Mr. John ,
I'm one of your I'm now writing and behave of the resident 's association to complain about your making disterb others' normal lifes.
Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the example ,you often turned on the music very loudly till every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good words though some residents have talked to you about the noise you made your behavior has no improvement.
A harmony community's life needs every resident's course you are no hope you can realise and stop your improper behavior as soon as you do something to improve the present situation,we will have no other choice but to take legal action.
Your's sincerely
LinYue
Dear Sir or Madam,
I m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company.
Frankly speaking, Sun Appliance has always been my favorite. On April 4, 20_, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.
I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t, I am afraid that I will request for full amount of refund or a new air conditioner.
I would appreciate all your assistance in this matter. If you have any questions, please don t hesitate to contact me. Look forward to your re*.
Yours Sincerely,
Li Ming
Dear sir, during my stay in your hotel, the check-in time was ee5aeb, and some things made me feel uncomfortable: when I checked in, the receptionist complained that I didn't make a reservation, but whether it was necessary to reserve a room in the room every time, some facilities had problems, some lights could not be turned on, there was no hot water in the bathroom, the TV channel was too limited, the room service was too slow, and the staff service was too slow The attitude is very bad. For example, the hotel should have no problem. As I said above, every hotel wants to leave a good impression on the guests, so I hope your hotel can change and improve.
中文翻译：
亲爱的先生，我入住贵酒店期间，入住时间是ee5aeb，有些事情让我感到不舒服：当我登记入住时，接待员抱怨我没有预订，但是，是否有必要在客房内每次都预订房间，有些设施有问题，有些灯开不开，卫生间没有热水，电视频道太有限，客房服务太慢，员工服务态度很差，比如酒店，它应该没有问题，正如我上面所说的，每家酒店都希望给客人留下一个好印象，所以我希望你的酒店能有所改变，有所改善。
A： I help you?
B：Yes，there seems to be something wrong with the toilet.
A：We'll send someone to repair it 's your room number，please?
B：1287.
A：May I come in?
B：Come in.
A：What's the trouble?
B：The toilet doesn't flush.
A：Let me ，it's clogged…It's all right may try it.
B：Yes， it's working you.
A：You're else?
B：The water tap drips all night can hardly sleep.
A：I'm very sorry， part needs to be will be back soon.
1、目的：
为迅速处理、管理客户投诉，维护公司信誉，改善服务质量、促进服务水*，特制订本制度。
2、范围：
本制度主要适用于本公司在经营活动中各种投诉的处理，包括：
与供水质量有关的投诉。
与服务质量有关的投诉。
客户提出的各类提案、建议、批评与意见。
3、职责
营业服务部负责客户投诉案件的登记，确定投诉案件是否受理，确定具体的受理部门和受理负责人，责任归属的判定。协助有关部门进行关于客户投诉的调查，投诉发生原因的分析，改善对策的检查、督促。
相关责任部门负责处理客户投诉案件的调查，处理方式、改善对策的拟定，报批及具体实施。
4、工作程序
营业服务部客户服务中心接到用户投诉，每项投诉要以书面形式详细记录，立即填制《顾客投诉记录卡》，内容应包括投诉人、投诉地址、投诉时间、投诉对象、投诉内容及投诉要求等，并统一编号。
营业服务部客户服务中心了解客户投诉的内容后，首先要判定客户投诉的理由是否充分，投诉要求是否合理，必要时呈报营业服务部部长裁定是否受理。如果投诉不能成立，即可以婉转的方式答复客户，取得客户的谅解，消除误会。如果投诉成立,安抚客户，承诺投诉答复时间。
按照客户投诉内容分类，确定客户投诉的类别；
确定具体的受理部门和受理负责人,下达《三来处理反馈单》，责成有关部门具体办理解决。
提出解决办法。有关部门接到《三来处理反馈单》，针对客户投诉内容，参照顾客投诉要求详细调查情况，并拟定处理对策，提出解决投诉的具体方案，提交主管负责人批示。对于客户投诉问题，主管负责人应予以高度重视，应对投诉处理方案一一过目，及时做出批示，根据实际情况，采取一切可能的措施，挽回已经出现的损失。
投诉解决办法经主管负责人同意后，迅速地通知客户。
有关部门实施处理方案完毕，经投诉人在《三来处理反馈单》上签字确认后，将《三来处理反馈单》填写完处理结果后返回客户服务中心。
客户服务中心再次电话回访投诉人。并尽快地收集客户的反馈意见。
调查原因。查明出现客户投诉的具体原因和具体责任者。
客户投诉责任人员处分及处罚。依照投诉所造成的损失大小，对造成顾客投诉的直接责任者和部门部长和对造成顾客投诉得不到顺利圆满解决的直接责任者和部门主管按有关规定进行绩效奖金罚扣。
行政罚扣折算：
警告一次，罚扣400元以上。小过一次，以每基数罚扣800元以上。大过以上者，当月效益奖金全额罚扣。
总结评价。对投诉处理过程进行总结与综合评价，吸取经验教训，提出改进对策，不断完善企业的经营管理和业务运作，杜绝类似事件再次发生。以提高客户服务质量和服务水*，降低投诉率。
客户服务中心对所有投诉记录按对公司投诉、对部门投诉、对业务代表投诉进行统计、分类管理。
客户服务中心每月进行一次投诉汇总、分析，每季度上报一次投诉统计报告。经理每季度初审查上季度结案的客户投诉案件，经整理后送营业服务部备案。
其它收到投诉的部门应按流程将投诉归口到客户服务中心，在客户服务中心备案。如遇紧急情况，可先行处理，再补办记录。
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop com*r we ordered from your store two weeks ago finally arrived were not any signs of damage to the packing case at all,but when we opened it,we found,much to our surprise,that the back cover had been cracked and the screen had been scratched.
In view of this,I have decided to make a formal complaint against your delivery sincerely hope that you will replace this com*r as soon as this is not possible,I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
英语作文酒店投诉（扩展4）
——公司投诉管理制度5篇
将本文的Word文档下载到电脑
推荐度：