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2023-09-05
sandy lin 15/f,tower2 ,bright china,building1,beijing.
summary of qualifications
demonstrated ability in the provision of sales support establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.
consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.
thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.
extensive experience in facilitating operational procedures,respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.
exceptional communication/interpersonal and organizational skills.
experience
_-present oxbridge,inc.
interface with merchandising personnel,at all levels,and provide technical information on company products and services.
interact with customers,providing advice in the selection of production to ensure realization of customer specifications.
collaborate with contracting merchandisers for contract negotiation on extensive materials costing processes.
coordinate delivery schedules and monitor delivery personnel.
organize promotional demonstration activities for home and hew york marketing office.
respond to and resolve customer complaints.
manage office operations and produce correspondence.
control stock and conduct purchasing procedures.
assist sales department in establishing client base/sales territories.
education
1993-present prophet junior college
associate degree program
computer operations program:lotus 1-2-3,database iii,typing,word-processing(multimate),business math,speech communication,introduction to computers and english composition.
notice
background summary accentuates candidate's acquired professional skills and impressive track record.
listing relevant courses adds weight to candidate's educational credentials.
Anny Smith
D-90, 25th Street
Clewiston, FL, 0510
Cell: (123) 459 9784
Email:
Career Profile:
To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.
Professional strengths:
Possess seven years of experience in customer service
In-depth knowledge of basic operating systems
Flexible, attention to detail and ability to learn quickly
Possess excellent listening and responding skills
Ability to handle multiple tasks and solve customer queries efficiently
Possess good sales and customer service skills
Excellent administrative and organizational skills
Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
Highly initiative to manage a busy workload without close supervision
Ability to build and maintain good relationship with customer
Educational Summary and Certifications:
Bachelor's degree in English from Daffodils Arts College in the year 19XX
Master's degree in English Language from university of XYZ in the year 19XX
Certification course in Communication skills from soft skills training center in the year 19XX
Professional Experience:
ABC Business Center Inc, State
20XX till date
Customer Care Officer
Responsible for dealing with customer relevant queries, complaints and request for information on products and services
Assigned the tasks of recording all communications between various parties
Handled the tasks of drafting documents as requested by Customer Care Manager
Prepared daily, weekly and monthly statistical reports
Responsible for generating ideas on ways to resolve problems and serve customers in a better way
Confirmed customer understanding of the solution and pro
ovided extra customer education as required
Techno Global Center Co Inc, State
20XX till date
Customer Care Officer
Assigned the tasks of processing customer orders as well as provides details about the products and services to customers
Handled the responsibilities of designing activities to improve business performance and customer satisfaction
Conducted needs-based selling by using non-scripted probing techniques to find customer requirements
Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests
Handled the tasks of preparing customer correspondence and updating customer files
Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization
Areas of Interest:
To apply my comprehensive customer service skills to meet the goals and objectives of the organization
To increase the sales and service of the organization by applying my excellent negotiation and customer service skills
Personal Details:
Name: Anny Smith
Date of Birth: XX/XX/19XX
Employment Status: Full time
Relationship status: Married
Reference:
Mr. Charlie Smith
Senior Customer Care Officer
Lopez Associates Co Inc, State
Cell: 123-589-3655
Email:
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.
SUMMARY OF QUALIFICATIONS
Demonstrated ability in the provision of sales support establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.
Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.
Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.
Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.
Exceptional communication/interpersonal and organizational skills.
EXPERIENCE
_-Present OXBRIDGE,INC.
Interface with merchandising personnel,at all levels,and provide technical information on company products and services.
Interact with customers,providing advice in the selection of production to ensure realization of customer specifications.
Collaborate with contracting merchandisers for contract negotiation on extensive materials costing processes.
Coordinate delivery schedules and monitor delivery personnel.
Organize promotional demonstration activities for home and Hew York marketing office.
Respond to and resolve customer complaints.
Manage office operations and produce correspondence.
Control stock and conduct purchasing procedures.
Assist sales department in establishing client base/sales territories.
EDUCATION
1993-Present PROPHET JUNIOR COLLEGE
Associate Degree Program
Computer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.
Notice
Background summary accentuates candidate's acquired professional skills and impressive track record.
Listing relevant courses adds weight to candidate's educational credentials.
英文简历按照中文简历写,准会被人骂“傻瓜”。英文简历是进入外企的“敲门砖”,人家全凭你简历上寥寥数语判断你的能力,所以,你一定不能马虎。
一、 千万别罗罗嗦嗦
语言简练。对于求职者来讲,目的明确、语言简练是其简历行之有效的基础。如在教育背景中写相关课程,不要为了拼凑篇幅,把所有的课程一股脑儿地都写上,如体育等。这样不会有效,别人也没耐心看。
二、 千万别搞错顺序
包括求职者的姓名、性别、出生年月等,与中文简历大体一致。第二部分为教育背景(EDUCATION),必须注意的是在英文简历中,求职者受教育的时间排列顺序与中文简历中的时间排列顺序正好相反,也就是说,是从求职者的最高教育层次(学历)写起,至于低至何时,则无一定之规,可根据个人实际情况安排。
三、 切记把“技能”写清楚
在时间排列顺序上亦遵循由后至前这一规则,即从当前的工作岗位写起,直至求职者的第一个工作岗位为止。求职者要将所服务单位的名称、自身的职位、技能写清楚。把社会工作细节放在工作经历中,这样会填补工作经验少的缺陷。例如,您在做团支书、学生会主席等社会工作时组织过什么活动,联系过什么事,参与过什么都可以一一罗列。而作为大学生,雇主通常并不指望您在暑期工作期间会有什么惊天动地的成就。当然如果您有就更好了。
四、切记列举所获奖励和发表的作品
将自己所获奖项及所发表过的作品列举一二,可以从另一方面证实自己的工作能力和取得的成绩。书写上,奖学金一项一行。另外,大多数外企对英语(或其它语种)及计算机水平都有一定的要求,个人的语言水平、程度可在此单列说明。
姓 名:
性 别:男
出生年月:
居住地:北京
毕业院校:西京大学
专业:经济管理
E-mail:
工作经历:
公司:鼎力资源有限公司
担任职位 :客服组长
职 责:
1、负责带领客服团队达到既定目标,培训客服成员;
2、负责为客服团队建立 KPI,监控服务水准;
3 、负责确保客户订单的准确性,包括订单在系统的输入和修改;
4、负责监控订单进展情况,与生产与物料计划员控制库存情况,和订单的生产周期;
5 、负责协助仓库和物流部,以确保及时出货;
6 、负责维护客户资料,进行定期的客户满意度调查;
7 、负责根据客户提供的需求预测,与各部门根据生产能力,进行物料的准备;
8 、负责协助处理投诉。
自我评价:
本人毕业于工商管理专业,长期的客户服务工作中,本人也以出色的沟通技巧、专业的服务及高效解决问题的能力赢得客户赞赏。个性活泼开朗,具备出色的沟通协作能力及问题解决能力,能够同时有效管理多个任务、项目。组织纪律性强,能够一丝不苟地跟进工作进程直到达成目标。
符小姐
目前所在: 南海区
年龄: 36
户口所在: 佛山
国籍: 中国
婚姻状况: 已婚
民族: 汉族
身高: 155 cm
体重: 44 kg
求职意向
人才类型: 普通求职
应聘职位: 客服及技术支持,行政/后勤
工作年限: 10
职称:
求职类型: 全职
可到职日期: 随时
月薪要求: 20xx~3499元
希望工作地区: 南海区,,
工作经历
**公司
起止年月:20xx-04 ~ 20xx-11
公司性质: 私营企业
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